Customer Experience Lead

Position: Customer Experience Lead - Full Time
If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a  
** Full-Time Customer Experience Lead** !

** Overview:*
* As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.

** What You'll Do*
* + Lead by example to deliver excellent customer service across the store

+ Support and coordinate daily front-end operations, including checkout flow and line management

+ Direct associates during your shift, adjusting priorities to meet business needs

+ Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)

+ Help resolve customer concerns and escalate issues when needed

+ Ensure workload tasks, recovery, and merchandising standards are completed

+ Perform opening and/or closing duties as assigned

+ Support proper scheduling of breaks and front-end coverage

+ Troubleshoot routine register or transaction issues to minimize service disruptions

+ Partner with store leadership to identify and address service or execution opportunities

+ Assist with merchandise flow and maintain organization in stock and support areas

+ Reinforce company policies, safety standards, and operational procedures

** What We're Looking For*
* + A strong customer service mindset with a passion for helping others

+ Ability to lead, coach, and motivate associates in a fast-paced environment

+ Strong communication and problem-solving skills

+ Ability to stay organized and adjust priorities quickly

+ Team-oriented with the ability to build positive working relationships

+ Attention to detail and commitment to operational accuracy

+ Flexibility to work a schedule that includes nights, weekends, and holidays

*
* Experience:

*
* + 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

** Come join our team. You're going to like it here!*
* You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

** Base Pay:**   **$14.00 per hour**   **-**   **$14.00 per hour*
* ** Location
* * 01114 - Euless  

** Posting Number
** P-1  

** Address
* * 2501 Rio-Grande Blvd Suite 400  

** Zip Code
** 76040  

** Position Type
** Regular Part-Time  

** Career Site Category
** Store Associate  

** Position Category
** Retail Store  

** Base Pay**  $14.00 - $14.00 per hour