Assistant Service Manager

Job Summary

This position, along with the Service Manager, is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Must be able to handle grounds‑keeping and pool duties as needed.

Community Manager and Service Manager.

• Respond to resident/management requests and work orders.
• Use work orders and schedules to establish priorities; determine with the Lead Maintenance Technician which requests or emergencies should be top priority.
• Repair/replace appliances (e.g., garbage disposal, refrigerators, stoves, dishwashers).
• Repair/replace plumbing (e.g., water lines, water pressure, water fixtures, faucets, drain lines, boiler temperatures, water closets).
• Repair/replace HVAC/electrical components (e.g., fans, thermostats, condensers, fuses, capillary, evaporator coils, Freon pressures, plugs/outlets).
• Repair/replace any apartment material/maintenance requests within scope of management responsibility (e.g., carpet repairs, window treatment, paint, touch-ups, missing tiles, cabinet doors/drawers, hardware, light fixtures, vent fans, locks).
• Identify and correct hazardous property conditions that could place the property in a liable position.
• Follow mold policy/procedures as set forth by the company.
• Tour property daily to identify deficiencies such as roofing problems, transformer issues, loose guardrails/fences, loose gutters, broken windows, fallen fixtures, slippery areas, mechanical gates, cracked sidewalks, foundation problems, leaks, landscaping hazards, broken glass, burned‑out lighting, etc., and report to Lead Maintenance Technician, Community Manager, and/or Regional Supervisor.
• Periodically complete written property safety audits.
• Perform preventative maintenance on equipment and units; replace air filters, clean and lubricate machinery/equipment.
• Complete interior preventative maintenance checklist for all apartments as directed by the Lead Maintenance Technician or Community Manager.
• Prepare vacant apartment units for move‑in; review the make‑ready board and take direction to determine action.
• Make all repairs/replacements necessary for apartment homes to be occupied as outlined on the make‑ready checklist.
• Apply touch‑up and full‑paints as needed to interior and exterior of apartment homes.
• Clean out all trash from apartment homes before, during, and after make‑ready activity.
• Assist in daily preparation of show units and model apartments to ensure positive presentation.

High school diploma or equivalent.

Two (2) years of multi‑family experience or an equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of this position.

HVAC/Freon Recovery certification or ability to become certified within the first 6 months of employment.

Training in household repairs, plumbing, and mold detection/resolution preferred.

Certified Apartment Maintenance Technician (CAMT) preferred.

Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations).

Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair, and all facets of apartment make‑ready.

Ability to operate most common maintenance‑related tools including but not limited to key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers, pliers, wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch, and ladders.

Must be able to apply common sense and understanding to carry out instructions and plans.

Will interact regularly with residents, vendors, contractors, all levels of employees, and clients and,…