Field Service Technician

Description Job title

Field Service Technician - HAC

Field Service Manager

Euless, TX

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions.

Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

• Performs any needed service on all Sullair rotary products without supervision
• Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
• On call as scheduled for after hours customer support
• Follow all Environmental Health and Safety policies and procedures
• Communicate distributor feedback to Sullair management as Voice of Customer
• Drive field concerns to closure in a timely manner
• Support goal of service within the Service Department of 95%
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers
• Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer
• Dedicated to completion of responsibilities
• Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
• Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling
• Employee will use company provided equipment and will be required to travel to attend company provided training
• Employee is required to have their own tools to perform their job duties
• Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies
• Role includes occasional overnight travel as dictated by business requirements

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
• Associate degree a plus
• Technical Trade School a plus

The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.

• Sullair “Certified Technician”
  Online
  Oil Flooded Basics
  Stationary Controllers
  Introduction to Control System
  Oil Sampling
  Introduction to electrical basics
  In Person
  Oil Flooded stationary
  Electrical fundamentals
• Sullair
  Online
  Piping / instrumentation diagrams
  Introduction to VSD
  Communication and sequencing
  In Person
  Microprocessor and controls
  Variable speed drives
• Refrigeration / EPA certified
• Compressed air challenge – Level 1

• 2-3 years of air compressor commissioning and maintenance experience
• Experience with rotary screw Oil Free Compressors a plus
• Demonstrated success in technical aptitudes of compressed air systems
• Experience with industrial product manufacturing and processes
• Strong verbal and written communication skills
• Must be able to engage and communicate effectively with all levels of the organization
• Strong grasp of Microsoft office required
• Ability to read and…