Business Account Specialist - Bilingual

Why join this team?

• Competitive pay with incentive-based earning potential
• Up to $2,500 sign-on bonus
• Comprehensive benefits: medical, dental, vision, life insurance, disability coverage
• 401(k) with company match
• Paid time off: up to 15 vacation days, holidays, and personal days
• Paid parental leave, adoption assistance, and tuition assistance
• Hybrid work model (home + in-office schedule)

• Bachelor’s degree or one or more years of relevant experience (work and/or military)
• Bilingual in English and Spanish
• Prospecting and opportunity identification skills
• Strong phone communication and product knowledge
• Ability to explain complex billing details clearly
• De-escalation and interpersonal skills
• Ability to navigate multiple systems simultaneously

• Customer onboarding & support:
  Verify products, guide customers through billing, and ensure a smooth onboarding experience.
• Outbound account management:
  Make proactive calls to small business customers to maintain account health and present relevant offers.
• Upselling & prospecting:
  Identify new business needs, referrals, and growth opportunities within existing accounts.
• Product advisory:
  Recommend plans, services, and features to optimize customer accounts.
• Customer experience delivery:
  Handle billing concerns, de-escalate issues, and provide clear, value-driven solutions.