OIEC - Advocate Injured ; Ombudsman IV - Fort Worth

Job Summary

Office of Injured Employee Counsel (OIEC) seeks an Advocate for Injured Employees (Ombudsman IV) to support injured workers in Fort Worth, Texas. The candidate will work closely with employees to navigate the Texas workers’ compensation system, provide education, and facilitate dispute resolution.

• Assist and prepare the injured employee in mediations and/or formal hearings and provide routine updates to OIEC clients about the status of their claim.
• Educate the injured employee about workers’ compensation dispute process and workers’ compensation law/rules.
• Assist with referrals to social services and other state agencies.
• Provide assistance in filing claims.
• Assist with obtaining supporting claim documentation from doctors.
• Contact insurance carriers and medical providers to identify and resolve disputes.
• Document customer contact in a computer system.
• Answer general customer service questions.
• Perform other duties as assigned.

Graduation from an accredited four-year college or university AND three years full-time experience in claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workers’ compensation (education and experience may be substituted on a year-for-year basis). Candidates must hold a current law license (must surrender it upon hire), reside in Texas or be able to relocate by the start date, and OIEC does not sponsor employment visas.

Preferred qualifications include experience with medical terminology, rehabilitation, and disabilities/impairments; public speaking (training, outreach, community speaking, etc.); bilingual English and Spanish language skills (oral and written).

• Demonstrated knowledge of Microsoft Word and Outlook.
• Demonstrated skill in conflict resolution.
• Assisting the public.
• Handling and solving problems.
• Interpreting and explaining laws and regulations.
• Data entry and retrieval.
• Use of correct grammar, punctuation, and spelling.
• Demonstrated ability to travel.
• Multitask between different cases and meet deadlines.
• Establish and maintain effective working relationships with a variety of individuals and groups.
• Communicate effectively both verbally and in writing with all levels of employees and the public.

• 96 hours of accrued vacation per year.
• 96 hours of accrued sick leave per year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays the other 50%).
• Public Service Loan Forgiveness program.

Equal Employment Opportunity: OIEC does not discriminate based on race, color, national origin, sex, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHRas.gov.

Please note:

Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.