Library Assistant I​/II: Circulation & Customer Service

Library Assistant I/II - Circulation & Customer Service

Are you an excellent communicator who consistently offers a high level of customer service? Would you enjoy working as a primary representative in serving the public? Are you skilled in data entry and attuned to detail? If you are flexible and adaptable, have great interpersonal skills, and thrive on collaboration, please consider joining the dedicated team of professionals at the Humboldt County Library.

Thoughtful problem solvers with a great work ethic are welcome. Humboldt County Library currently has an opening for Library Assistant I/II position at the Eureka Library with the Circulation Division.

• Assist patrons with locating and checking items out
• Resolve account issues
• Set up the circulation desk, prepare cash drawers, and close the building at the end of the night
• Create library accounts for new patrons and update information for existing patrons
• Answer circulation related questions in person and through email
• Compile statistics and report data
• Participate in department-wide committees

• A desire to improve library services for people of all ages.
• Innovative and unconventional approaches to planning and problem solving.
• An attention to detail mindset that builds healthy rapport with co‑workers, customers, and community members.
• A continual improvement‑based approach to existing library facilities.

• Enjoys collaboration.
• Values diversity.
• Celebrates team members and their successes.
• Considers issues from multiple points of view.
• Communicates effectively with customers, staff, and library leadership.
• Brings passion and energy to the team.

• Prioritizes accuracy and efficiency.
• Brings a drive for excellence.
• Demonstrates resourcefulness and creativity.
• Sees changes as opportunity.
• Likes to get things done.
• A 'will-do' attitude.

This position is located at the Eureka Library, 1313 3rd Street, Eureka, CA.

Tues­day through Saturday, 8:00 am to 5:00 pm with a one‑hour lunch. The schedule may include some evenings.

Under general supervision, performs paraprofessional library and public contact and library and office support work; provides check‑out, return, registration, circulation desk and technical services in the central library or branch library; uses and updates computer databases; performs related work as assigned.

• Locates materials for patrons, verifies bibliographic information and obtains materials from County or other local library systems.
• Sets up circulation desk for daily activities; prepares cash drawer and desk supplies; verifies accessibility to various databases.
• Checks library books and materials in and out utilizing a computerized on‑line or manual system; explains County library circulation policies and procedures.
• Registers and issues library cards to patrons; checks patron status to verify registration, information; enters patron information to the appropriate database.
• Calculates and collects fines and other charges for overdue, lost or damaged books; clears patron records for borrowed books; records and balances daily receipts.
• Assists library professional staff and refers difficult or unusual problems to appropriate supervisory or professional staff members.
• Responds to basic patron requests for information and materials and provides such reference information as possible; refers questions of a more technical or detailed reference nature to appropriate staff members.
• Contacts patrons regarding overdue items and books and materials that are received; receives, verifies and releases materials for on‑line reserve requests.
• Receives returned books and materials, reviews due dates and examines items for damages; sorts returned materials for return to local shelves or for shipment to other library locations.
• Unpacks and sorts daily book shipments and distributes as indicated; processes library materials for circulation, including jacketing, security tagging, bar coding and installing pockets and date due and route slips inside covers; may place orders for library materials.
• Operates computer to access, input, edit and/or…