Medical Support Assistant

Loyal Source Government Services is looking for full-time Medical Support Assistants to provide administrative services to Eureka VA Outpatient Clinic in Eureka, CA.

Medical Support Assistants must perform a full range of receptionist duties to our VA community located at the Eureka VA Outpatient Clinic. Medical Support Assistants are required to deliver high-quality, compassionate, and consistent care to all individuals

$18.93 + $5.42 H&W Fringe

• Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
• Answer the phone within 5 rings and follow appropriate telephone etiquette. Listens attentively to questions and confirms understanding by restating to the caller. Will collect adequate information before transferring a call to providers i.e., nurse, MD, etc
• Has general knowledge of use and check in of all patients via ISS.
• Serves Patient Relations Representative and actively listens to feedback, patient concerns and can self-resolve patient complaints / co-worker concerns in a tactful, professional manner.
• Understands the roles and responsibilities of others in the team, participates in team huddles. All employees are expected to be courteous and cooperative and to work to achieve the goals of the clinic. This includes professional, constructive, and open communication with supervisors and other employees. Performance must demonstrate the ability to adjust to change or work under pressure in a pleasant professional manner.
• Manages and completes assigned work, provides input on work progress and/or impediments, works collaboratively and maintains efficient workflow.
• Receives reviews, prepares, and ensures correct punctuation, spelling, grammar, format, styles and oversees the incoming and outgoing correspondence.
• Continuously update patient demographics, to include phone number, residential and mailing address, insurance capture, email, special preferences.
• Proficiency and daily use of personal computers, Microsoft Suite, CPRS, and ISS. Retrieve and respond to voicemail within 48 business hours.
• Proficiency in opening and closing clinics daily, updating no-shows within 24 hours of appointment. Monitoring incoming and outgoing faxes and mail, in accordance with HIPPA standards
• Provides support to patient aligned care team.
• Knowledge in use of VA and another Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
• Responsible for workflow, completion, and hand-offs for assigned work, for example, the monitoring of two calls and a letter for recall reminders, which may apply to the following reports/metrics, NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and any other access related reports.
• Reviews and uses data from reports, such as 7-day access Performance Measures, PCMM/Dual enrollment, NEARS list, vesting report, 90-day warning, consult management, recall reminders and any other reports used to collaborate with team members for patient appointments and communicate scheduling issues to their supervisor.
• Responsible for mentoring scheduling practices, ensuring Veterans are scheduled within the VA guidelines.
• Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensure that requirements are in place and are compliant as evidenced by both internal and external reviews.
• Demonstrate participation and knowledge in the facility’s Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards.
• Knowledge of safety and fire protection, Emergency Code Awareness i.e., Code Blue, Code Silver and SDS policies and procedures.
• Ensure all patients check-in with appropriate two patient identifiers, per policy.
• Always maintains computer and IT security. Accepts full responsibility for all transactions under his / her badge, access and verify codes, and protection or equipment, hardware, or software.
• Uses access security codes only in the performance of official duties.

• Have a High School education or GED equivalent
• Type at least 50 WPM
• Basic medical terminology knowledge
• Minimum 6 months of general clerical experience
• Minimum 6 months experience using computer programs that focus on general scheduling

• Eureka VA Outpatient Clinic

930 W Harris St

Eureka, CA 95501

• Clinic
  
  Hours:
  
  Monday
  -Saturday: 7 am - 5 pm
• Evening Visiting
  
  Hours:
  
  Monday -…