Child Support Assistant I (Location: Humboldt or Trinity

Child Support Assistant I

Applies Federal, State and local codes, procedures, and rules to assist Child Support Specialists in securing current and delinquent child support payments; and performs related work as required. Working under close supervision, Child Support Assistant I is the entry/trainee level in the Child Support Assistant class series. Employees in this class receive in-service training, and are given detailed instructions in the performance of routine duties related to assisting Child Support Specialists in securing delinquent child support payments.

As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Child Support Assistant II after one year of satisfactory performance at the trainee level.

Duties may include, but are not limited to, the following:
For Child Support Assistant I, duties are performed at the trainee level:

• Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Develops, organizes and distributes documents for child support cases.
• Establishes and maintains child support files.
• Interviews individuals to obtain pertinent information related to child support cases.
• Responds to general inquires from the public.
• Contacts and retrieves relevant information from other jurisdictions.
• Processes and distributes incoming correspondence, redirecting complex mail and/or transactions to other staff.
• Assists with the location of parents and the establishment of parent's support capability.
• Performs related duties as assigned.

Knowledge of: Basic arithmetic. English usage, grammar and spelling. Use of computer terminals and basic data input and retrieval mechanisms. Good public relations techniques. Ability to:
Perform basic arithmetic calculations. Exercise tact, diplomacy, and flexibility. Understand and follow written and oral instructions. Maintain accurate records and files. Operate computer equipment. Work with computer databases and programs common to child support enforcement activities. Read, interpret and apply policies, procedures and regulations. Maintain confidentiality. Establish and maintain effective working relationships. MINIMUM QUALIFCATIONS One (1) year of full-time general clerical experience.

EXAMINATION INFORMATION TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score.

In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin. If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience examination. Please review the Experience and Education examination information below: EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100% The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts).

Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals…