Senior Product Manager, Commerce

Senior Product Manager, Commerce

Senior Product Manager for Disney Entertainment and ESPN’s Commerce group, responsible for driving the overall user experience, feature strategy, and engagement for consumer-facing streaming and digital products including Disney+, Hulu, ESPN, ABC, ABC News, Nat Geo, Marvel, and Star Wars.

• Develop and communicate a product roadmap that defines the vision, priorities, and measurable outcomes for global subscriber‑focused commerce communications across email, in‑app, push, and SMS.
• Deliver messaging capabilities and features that let subscriber commerce communications scale globally—consistent templating, localization, governance, and safe rollout as plans, markets, and operational rules evolve.
• Prioritize messaging initiatives using data and key metrics (accuracy, timeliness, billing outcomes, support impact, compliance risk) and set measurable objectives for launches and A/B experiments.
• Provide domain leadership for commerce messaging systems: event‑driven triggers, message content rules, channel orchestration, QA for financial/legal accuracy, and operational reliability across high‑risk lifecycle moments.
• Partner across Legal, Viewer Experience, Localization, Data & Analytics, adjacent commerce domains, Commerce Engineering, Messaging Platform, Marketing Operations, and Product leadership to define requirements and align metrics, sequencing, and tradeoffs.
• Translate inputs into product briefs and user stories that Engineering can execute.
• Maintain clear backlogs, boards, and documentation plus proactive updates to internal stakeholders so execution stays aligned during incidents, pricing/plan changes, and regional policy updates.

• At least 5 years of product management experience.
• Subscription product experience preferred.
• Experience working with an internationally distributed digital product.
• Familiarity with the streaming video industry and understanding of the different value propositions that all the market leaders offer their customers.
• Solid understanding of statistics concepts (e.g., hypothesis testing, regression analysis) and UX best practices.
• Experience using JIRA and other product and project management tools.
• Excellent written and oral communication skills.
• Excellent coordination of multiple projects at a time.
• Analytical thinker with strong problem‑solving skills.
• Ability to make quick decisions to solve complex technical and operational challenges.
• Familiarity with working on projects with distributed teams, making use of technology and process to overcome remote staff challenges.
• Bachelor’s degree required.

Locations:
Santa Monica, CA; alternate locations in New York and Washington, D.C. Base pay ranges:
Los Angeles $141,900–$190,300;
San Francisco $155,400–$208,400;
Seattle $148,700–$199,400. Compensation may also include bonus or long‑term incentives, and a full benefits package.

Hiring will be based on internal equity and may vary by candidate’s geography, skills, and experience.