Part Time Deli Clerk - BU

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers.

• Greet and interact with customers; model and ensure customers receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards.
• Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience.
• Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations.
• Investigate and respond to customer questions and requests promptly; escalate to appropriate member of management if unable to resolve directly.

• Follow established procedures to prepare hot and cold beverages, hot and cold sandwiches, wraps, salad dressings, dips, spreads, and other items that can be made in the service area per shift and station duties and as assigned by Sr. Clerk and department management.
• Follow established procedures using proper sanitation and food handling to safely perform service production using the correct equipment; grab and go, cutting, wrapping, weighing, packaging and pricing.
• Understands food allergies and special diets and able to assist customers in selecting appropriate foods and products.
• Aesthetically merchandise and stock cases, shelves, and displays with fresh, high-quality product.
• Ensure all prepared foods hot and cold self-service and full-service cases are clean, stocked, rotated, and appealing to customers during entire shift per department standards.
• Pull expired product based on sell-by date, time and temperature guidelines and quality standards and record accurately by weight or quantity on spoilage sheet.
• Receive and process special orders.
• Check special orders board at the beginning of each shift and ensure that correct preparation and production are completed to fulfill orders timely.
• As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks.
• Participate in cross-training by helping to train others on clerk position job functions and by learning to perform the job functions of other positions within the department.
• Maintain a clean and organized workstation throughout the shift.
• Wash dishware manually and through dish/sanitizer machine, following department and food safety procedures in production areas.
• Maintain dishwashing station and equipment in good condition and working order.
• Maintain department appearance, keeping the prepared foods areas clean, orderly, and organized including wiping down hot and cold self-serve and full-service cases, regularly face grab and go product, ensure signage is accurate and in good condition; request new signage if needed, clean shelves, displays and coolers; keep the floors clear of debris, sweep/spot mop, dust, empty compost, trash, and recycling as needed.
• Maintain backstock and work area cleanliness; sweep and mop floors regularly, wash dishes, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory.
• Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures.
• Learn to place orders from suppliers; place orders as assigned by supervisor.
• Perform all tasks, according to department procedure, accurately, efficiently, and free of errors.
• Perform tasks consistently at an acceptable rate and quality, as outlined by department supervisor.
• Organize time efficiently, prioritize, maintain focus, and stay productive.
• Achieve established goals and expected results for the department.
• Become familiar with the products carried throughout all departments and where they are located throughout the store.
• Answer phones, routing calls to appropriate staff and taking messages as needed.
• Develop knowledge of the Co-op’s membership structure; be informed about benefits of…