Telecom Field Technician

TELECOM FIELD TECHNICIAN

Department:
Field Services

Reports To:

Field Supervisor

The Telecom Field Technician will be based out of our California market and will be responsible for providing on-site client installation, repairs, and maintenance of their equipment. This position requires the individual to be prompt and reliable, have superior support skills and excellent communication. They should possess a demonstrated history of achieving high levels of client satisfaction and is motivated to provide superior service.

• Responsible for all network field activity on Vero Broadband network.
• Install and test new customer services in residential or business locations.
• Fiber splicing.
• Troubleshoot and resolve network outages and issues.
• Perform job responsibilities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• Climb and work at elevations exceeding 18 feet.
• Read and interpret Network Diagrams and/or detailed instructions.
• Operate a company vehicle in accordance with safe driving practices.
• Work with Engineering, Technical Support, and Service Delivery to complete installations and service calls.
• Provide excellent customer service.

There are several competencies required to be successful in this position. The following are some of the most important:
Safety and Security, Quality of Work, and Results-Orientation.

• Experience with installing and handling various fiber optic cable types including single mode and multimode.
• Willingness to work in confined spaces, if necessary.
• Keen attention to detail and adherence to established standards.
• Powerful sense of accountability for safety, quality, and productivity.
• Openness and availability to work flexible long hours based on project requirements.
• Able to lift up to 50 lbs and can carry a ladder.
• Must have a valid driver’s license with a clean driving record.

• Two years of Fiber Optic and Cat6 Cable Installation experience.
• Experience configuring wireless equipment such as Ubiquiti, Cambium and Nokia.

• Requires extensive travel with the ability to travel to various locations to perform job duties. Travel schedules may be predictable or variable depending on project needs, including short, long or extended trips.
• Must be authorized to work in the United States.
• Must be able to pass a background check and MVR screen.
• This is a nonexempt, full-time staff position located in California markets.
• The schedule is variable and may require night or weekend availability as needed.
• Must be able to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
• Must be able to stand, walk, and climb on uneven surfaces and ladders for extended periods of time.
• Must be able to lift and carry heavy equipment or materials up to 50 lbs.
• Must be able to operate heavy machinery such as forklifts, aerial lifts, and telehandlers.
• Must be able to wear personal protective equipment such as hard hats, safety glasses, and steel-toed boots.
• Must be able to crouch and stand in narrow spaces to operate machinery or manufacturing machines.

• Paid Life Insurance, medical plans, PTO, holidays.
• Dental and vision options.
• 401(k) with match.

Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit (Use the "Apply for this Job" box below)..

At least 2 professional references are required.

At Vero Networks, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

As a part of the hiring process for this position, you will be required to:

This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse.

• Substances tested include Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
• Safety-sensitive roles apply to all applicants seeking employment. If this role is defined as safety-sensitive, subsequent random testing and post-accident testing will apply. Marijuana (THC) is tested in post-accident and random testing.