Transportation Dispatcher; per diem

Job Details:

Job Location:

Sonoma Building - Eureka, CA 95501. Position Type:
Per Diem. Salary Range: $21.00 - $21.00 Hourly. Job Shift: Any.

Transportation Dispatcher is responsible for day‑to‑day organization, routing, and problem solving for transportation of participants to and from HSRC day centers, HSRC clinic appointments, outside medical appointments, and other program approved transportation and/or delivery requests.

• Utilizes program specific EHR and scheduling software to access transportation requests and document transportation related information.
• Directs and monitors daily requests, schedules drivers, and assigns vehicles to ensure daily coverage of all routes and appointments.
• Coordinates transportation services for participants to and from scheduled destinations by utilizing approved routing software.
• Coordinates daily delivery services including but not limited to meals, durable medical equipment, samples, and medications.
• Coordinates and schedules outside transportation vendors by facilitating information and back‑up service when needed.
• Maintains accurate computer dispatch and appointment records in routing software to ensure smooth and accurate communication with Transportation Drivers.
• Ensures a smooth delivery of service by problem solving and coordination with representatives of agency programs, medical offices, caregivers, and participants. Collaborates and proactively communicates across departments regarding any event that may disrupt services.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution of services, including informing drivers of inclement weather, road construction, and other possible hazards.
• Assists drivers with routing directions and directs drivers to perform additional services when required.
• Responds to urgent calls and facilitates response to urgent driver needs. Assigns replacement buses in coordination with Transportation Supervisor when there is a problem en route.
• Escalates unresolved issues to management as appropriate. Informs of any issues out of the ordinary that may need additional assistance.
• Maintains periodic contact with personnel to ensure completion of assigned duties.
• Informs appropriate agency programs of changes in participant conditions.
• Provides support for the Transportation Coordinator as needed.
• Participates in program‑level meetings as requested.
• Follows agency and programmatic policies for incidents, accidents, grievances, and other reportable events.
• Acts in a manner consistent with agency values.
• Other duties as assigned.

• High School Diploma or GED equivalent required.
• One (1) year scheduling and/or routing experience preferred.
• One (1) year experience working with elderly or frail individuals preferred.
• Knowledge of DOT & FMSCA Compliance preferred.

• Requires clearance of a DOJ and FBI criminal history background check.
• Pre‑employment physical, and PPD skin test (TB screening).
• COVID‑19 and Influenza (flu) vaccines preferred.

• Ability to promote participant rights, including dignity, self‑determination, safety, confidentiality, and access to care.
• Exercises independent judgement and decision making.
• Ability to act with integrity, professionalism, and confidentiality.
• Possess strong interpersonal skills and ability to collaborate with others while maintaining effective work relationships.
• Ability to communicate effectively with others in verbal and written form, and with tact and diplomacy.
• Ability to train and delegate responsibilities among employees.
• Ability to exercise mature judgement, learn quickly, and remain flexible while working in a constantly changing environment.
• Ability to be dependable, follow instructions, respond to direction, and improve performance through feedback.
• Ability to be self‑directed and work independently with limited supervision.
• Ability to manage time effectively and adapt to changing priorities and workload.
• Possess critical thinking skills and the ability to use good judgment.
• Ability to be resourceful and take initiative to identify issues, solve problems, and improve current…