Campus IT Specialist

Powering education through innovation Campus IT Specialist Eureka, IL (on-site at Eureka College) About The Role

Passionate about supporting technology in a fast‑paced educational environment? As a Campus IT Specialist, you’ll play a vital role in ensuring seamless IT operations for faculty, staff, and students. This position blends hands‑on technical support with backend system administration, enabling a reliable and efficient campus technology environment. You’ll manage a wide range of IT services—from troubleshooting end‑user issues to maintaining system performance and supporting critical infrastructure.

Working across multiple platforms and systems, you’ll contribute to operational excellence and help create a technology experience that supports learning and collaboration.

• Handling a broad range of IT tasks, including network support, system administration, and advanced technical troubleshooting
• Providing both end‑user support and backend system support to maintain overall IT infrastructure performance
• Managing ticket intake, prioritization, and resolution to meet service expectations
• Installing and configuring software and hardware across campus environments
• Monitoring system and network performance to identify and resolve issues proactively
• Performing troubleshooting, repairs, and data restoration activities
• Conducting system maintenance tasks, including backups and performance optimization
• Managing licenses, updates, and system upgrade schedules
• Supporting IT projects such as system upgrades, network expansion, and technology integration initiatives
• Assisting in the creation and implementation of IT policies and best practices
• Working with educational platforms such as Jenzabar, Canvas, and other learning technologies
• Documenting processes, solutions, and system configurations for knowledge sharing
• Continuously learning new technologies and sharing knowledge with colleagues and users

• Proven experience as a help desk technician or in a technical support role
• Strong working knowledge of office automation tools and remote support technologies
• Solid understanding of computer systems, mobile devices, and common IT products
• Ability to diagnose and resolve technical issues effectively
• Excellent communication and interpersonal skills
• Customer‑focused mindset with a calm and professional approach under pressure
• Relevant certifications (e.g., ITIL, CompTIA Network+, Microsoft Certified Systems Administrator) are a plus
• Ability to perform physical tasks including lifting up to 50 lbs., standing, walking, and working in various environments
• Ability to use tools and equipment for installation and repair tasks
• Willingness to move, bend, climb, and work around obstacles as needed

• Hourly Pay: $25 - $30
• Annual Bonus
• Learning and development opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid parental leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.