Customer Service Representative II

Position: Customer Service Representative II (493)
Job Purpose:

* The Customer Service Representative II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves handling complex customer interactions, offering solutions, and maintaining a high level of professionalism to support the organization's mission of delivering quality behavioral health services.

Key Responsibilities:

* Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.

* Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.

* Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.

* Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.

* Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.

* Identify opportunities to improve customer service processes and contribute to the development of best practices.

* Stay informed about organizational changes, updates, and new services to provide accurate information to customers.

* Support the training and mentoring of new customer service representatives as needed.

* Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.