Desktop Engineer

Minimum Hiring Annual Salary: $79,735.00
Maximum Hiring Annual Salary: $86,114.00
To attain the maximum annual salary, employee must meet all minimum qualifications plus:

• 5 (five) years of additional applicable work experience and/or degrees higher than minimum qualification degree. Degrees higher than the minimum qualification degree can be used in combination with additional work experience.
• A combination of related education, on-the-job work experience, certifications and/or licenses that results in a candidate successfully meeting the minimum qualifications of the position, may be considered.

• Benefits are effective immediately
• 100% employer provided medical & dental coverage employees (employee only option)
• 85% employer provided medical & dental coverage for employee's spouse and/or family
• Voluntary vision insurance
• Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days)
• 17 paid holidays and 3 personal days each year
• Summer schedule: 4-day work week - Fridays Off
• Employer paid long-term disability and life insurance premiums
• Tuition waiver & reimbursement for employees
• Tuition waiver for dependents
• PERA employer (see (Use the "Apply for this Job" box below). for comprehensive benefits)
• Additional supplemental benefits & retirement programs available
• Access to the PERC (Aims gym) for employee & one guest
• Free parking on all campuses

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position. The Desktop Administrator contributes to the College's success by providing, implementing, and supporting moderately complex Mac and Windows platform management and enterprise-wide desktop images for end-user computing platforms.

The Desktop Administrator will create and deploy OS and application updates, as well as implement and monitor desktop encryption solutions and deploy and regulate licenses for software. They will evaluate current systems to implement innovative changes to improve support, user experience, and future system development. They will also assist with planning, implementing, maintaining, and troubleshooting sophisticated desktop management server infrastructure and provide technical assistance and troubleshooting for desktop support issues.

They will also be responsible for endpoint patching and security, working closely with Information Security to identify and remediate security vulnerabilities. They will perform software packaging/distribution-related tasks and participate in projects, as needed.

• Identify tasks, structure a timeline, and successfully complete the tasks within the specified timeline.
• Work with stakeholders and other departments during project phases.
• Update documentation and training for the project completion.

• Implement and deploy desktop images for end-user computing platforms, including Windows and Mac.
• Deploy OS and application updates, often in close coordination with Information Security.
• Support encryption solutions for all end-user computing devices.
• Create desired user experience through system policies and scripting.
• Troubleshoot issues and apply fixes.

• Properly manage endpoints in Active Directory and ensure proper organization and function of desktop management solutions.
• Consult with the Director and Systems Engineers and assist in planning, design, implementation, and maintenance of desktop management infrastructure.
• Monitor and control systems in accordance with industry best practices.
• Update and maintain technical documentation on supported services.

• Perform software packaging and distribution-related tasks.
• Participate in projects as needed.
• Track licensing for software college-wide, provide reports on usage and advise of and remove software that is no longer used or that is coming to its end-of-life.
• Ensure updated images can run necessary software and advise departments with recommendations for upgrading or replacement.

• Work closely with the Service Desk and Technical Support Services team on issues that may arise.
• Provide technical assistance and Tier 2 troubleshooting for desktop support issues.
• Ensure proper documentation of issues that arise so future problems can be quickly resolved for customers.
• Required to participate in a rotating schedule of IT on-call coverage and maintenance outside normal business hours.
• Required travel to our satellite campuses as needed.

• Associate's Degree in Computer Science, Information Technology, or other related field; plus, one (1) year working in a professional IT capacity or an…