Part-Time: Learning Resource Technician

Aims Community College seeks a Learning Resource Technician (LRT) to provide technology support and digital literacy assistance to students, faculty, and staff at the Learning Commons.

• Monitor and manage the Learning Commons Tech Desk.
• Assist with device check‑out/check‑in and collection.
• Answer queries and resolve basic academic resource inquiries, referring to other departments as necessary.
• Perform administrative tasks, e.g., password resets and account creation.
• Provide a welcoming presence across in‑person, phone, email, and virtual communications.
• Monitor operations during all open hours, including in‑person and virtual services, and assist with check‑out and forwarding requests for materials.

• Provide individual and group assistance, on‑demand and workshops.
• Create, maintain, and promote digital literacy materials.
• Assist students in navigating instructional technologies and their student accounts.

• Create materials and opportunities to promote awareness of Learning Commons resources and services.

• Maintain and update labs and circulating technology.
• Diagnose and resolve hardware and software issues on lab computers, printers, scanners, and other devices.
• Work with IT departments to resolve account, inventory, and infrastructure issues.
• Reimage and reset devices as needed.
• Manage technology inventory and ensure accurate records and timely replacement.
• Prepare technology for check‑outs and events, including semester and short‑term use.
• Respond to and resolve tickets through the Web Helpdesk.

• Associate’s degree in a relevant field or equivalent combination of education and work experience.
• Experience with basic computer hardware and software troubleshooting.
• Strong communication and interpersonal skills.
• Ability to handle confidential information.
• Flexibility to work various shifts and locations.

• Community college work experience.
• Library experience, including familiarity with Integrated Library Systems.
• Advanced technical skills, including software and device maintenance.
• Bilingual (English and Spanish).

Minimum hourly rate: $19.26

Part‑time employees also receive some benefits depending on the number of hours worked.

• Tuition waiver for employees on Aims courses.
• Access to the PERC (Aims gym) for employee and one guest.
• Aims Discount program.
• Free parking on all campuses.
• PERA employee benefits.
• Additional supplemental benefits and retirement programs available.

Aims Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status.

Initial screening will be conducted by a committee based on completed application materials. All selected positions require a criminal background check and may require additional industry‑specific screenings.