Client Services Representative - Animal Shelter - Weld

Job Details

Job Location:

1620 42nd St. – Evans, CO 80620
Position Type:
Full Time
Salary Range: $17.50 – $17.50 Hourly

Job Title:

Client Services Representative (CSR)
Department:
Shelter – 02
Job Classification:
Full-Time or Part-Time, Hourly, Non-Exempt Position.
Job Relationships:
Reports to Client Services Supervisor(s) and/or Shelter Supervisor(s). Provides support and training to assigned volunteers.

This position represents the Organization in a professional and courteous manner and provides quality client service at the Shelter’s front desk. This position requires learning a wide range of policies and procedures and the ability to enter complete and accurate data into our computer system. The position includes animal handling responsibilities. Tasks include assistance with adoptions, intakes, returns, and more. Animals in our care include dogs, cats, small mammals and more.

CSR positions may be either full-time or part-time providing client services. Work schedules will include at least one weekend day shift and overtime as required. Shifts vary and cover 8:30AM – 6:30PM Monday‑Friday and 8:30AM – 6:00PM Saturday‑Sunday and are subject to change.

• Provides quality in‑person and telephone client service
• Educates clients on responsible animal guardianship, animal care and local ordinances
• Conducts animal adoption counseling, having a good understanding of evaluations, medical history and other paperwork required with clients
• Completes animal adoptions and returns to owners, ensuring all transaction payments, paperwork and computer records are complete and accurate
• Processes stray and relinquished animals, enters computer data, vaccinates and completes necessary paperwork
• Ensures that lost reports and morning/closing checklists are done accurately and completed as assigned
• Conducts post‑adoption follow‑up calls with clients
• Becomes animal handling certified and consistently follows safe animal handling and work procedures
• Photographs animals
• Becomes vaccination certified and administers animal vaccinations
• Completes daily record keeping, scanning and filing tasks
• Completes disease control and cleaning of public areas daily and ongoing throughout the day
• Adheres to the standards of professional conduct and communicates in a professional manner with clients, staff, management and volunteers
• Maintains solid attendance and punctuality

• Solicits donations from clients and assists with in‑kind donations
• Informs Veterinary Staff, Behavior Staff, and/or Supervisor(s) about animal health or behavior concerns
• Performs liaison duties as needed
• Serves on committees and task forces as assigned
• Cross‑trains in other shelter departments and supports other departments and staff
• May provide transportation of shelter animals as needed
• Other duties as assigned

Minimum of high school diploma or GED;
Minimum of 1 full year of customer service work experience in a fast‑paced environment with a variety of client needs. Previous animal welfare work and handling experience is a plus. Bilingual English/Spanish reading, writing, speaking and understanding is a plus and includes a wage premium.

Knowledge of animal breed, behavior, and handling;
Must become animal handling certified;
Knowledge of Chameleon or associated shelter software a plus;
Knowledge of Microsoft Office applications (Access and Excel).

Effective and professional verbal communication skills for in‑person and telephone contact;
Excellent customer service skills, particularly with a variety of client situations;
Able to prioritize duties and perform multiple tasks;
Able to work in a high‑stress, fast‑paced environment;
Solid computer skills;
Ability to learn, retain and communicate a wide variety of information;
Detail orientation;
Must have emotional intelligence, work ethics, and integrity skills including the ability to communicate in a professional manner and work collaboratively with staff at all levels. Able to work with the animals within the Shelter’s care, including the ability to work visually and audibly with animals both alive and deceased;
Able to learn…