Senior Universal Banker

Join to apply for the Senior Universal Banker role at Byline Bank
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$25.00/hr - $37.01/hr

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:

BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024.

Byline Bank is a member of FDIC and an Equal Housing Lender.

• U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance & Overall in 2024‑2025, 2025‑2026.
• Chicago Sun Times Chicago’s Best Workplaces 2024
• Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
• Forbes America’s Best Small Employers 2023

Byline Bank is looking for passionate individuals who want to be part of something bigger. Our branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community. If you’re detail-oriented, customer-focused, and ready to join a company that invests in its employees, we want to hear from you to discuss our Sr.

Universal Banker opportunity!

The Senior Universal Banker (Sr. UB) is responsible for coordinating the activities of Tellers and Universal Bankers while collaborating to identify needs and explain products/services with the goal of converting service opportunities into sales events. The Sr. UB performs a complete range of services for customers including processing transactions, opening/closing accounts, responding to inquiries, and assisting the team with functions relative to the daily operations of the Branch.

This role supports complex transactions and sensitive client concerns while administering and explaining policies and procedures. The Sr. UB is expected to periodically travel to other branch locations to support staffing coverage. A professional image as outlined in the Byline Bank Employee Handbook is required.

• Assists staff with scheduling, assigning work, answering questions, and problem resolution.
• Identifies coaching opportunities for direct reports.
• Identifies training needs of the Teller and Universal Banking staff.
• Demonstrates a proficient ability to delegate duties and assignments.
• Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.
• Actively participates in Branch meetings and speaks on assorted topics.
• Assists staff in recognizing and facilitating cross-selling opportunities.
• Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures.
• Demonstrates and encourages open communication with staff.

• Coaches staff to achieve assigned production goals.
• Demonstrates the ability to work towards meeting customer service and sales expectations/standards.
• Maintains positive interpersonal relationships with customers and employees.
• Recognizes and facilitates cross-selling opportunities.
• Opens and services accounts and identifies cross-selling opportunities for new and existing customers.
• Calls on potential or existing customers to develop new business by promoting services and products, with the goal of expanding relationships and bank profitability.
• Displays exceptional customer service and sales skills and maintain a professional attitude.
• Maintains accuracy and compliance in all account documentation.

• Participates in the weekly scheduling of Tellers and Universal Bankers.
• Ensures proper coverage for adherence to dual control.
• Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner.
• Maintains ample…