Patient Care Coordinator - Evanston

About Clarity Clinic, PLLC
Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life.

Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.

About Clarity Clinic, PLLC
Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life.

Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like. We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time,
onsite-only position blends administrative healthcare operations with high-touch, empathetic service.

501 Davis St, Evanston, IL 60201

Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).

• Shift I: 7:30am - 4:00pm
• Shift II: 8:0 am - 4:30pm or 9:00am - 5:30pm
• Shift III: 12:00pm - 8:30pm
• Saturday: 9:00am - 5:00pm (rotating)

• Provide exceptional customer service via phone, email, SMS, and patient portal
• Serve as the welcoming, professional first point of contact for new and returning patients
• Address inquiries, appointment scheduling, medication requests, and care coordination
• Assist with patient emergencies or admissions in a calm, supportive manner

• Accurately maintain and update patient records
• Support communication of provider messages, appointment reminders, and follow-ups
• Generate and review reports to ensure smooth, efficient patient care

• Facilitate medication refill requests and coordinate with pharmacy and providers
• Support patients with clear communication regarding medication policies and timelines

• Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
• Verify insurance coverage and collect paymets professionally and compassionately
• Ensure accurate billing and reconcile daily payment batches

• Greet, check in, and check out patients in a friendly and timely manner
• Support provider scheduling and maximize appointment slot utilization
• Assist with clinic operations and leadership initiatives as needed

• Associate’s degree or five years of related experience in lieu of a degree
• Minimum of 1 year experience in a healthcare or customer service role
• Strong communication skills with a warm, empathetic…