Night Auditor

Overview

Be among the first 25 applicants. This range is provided by Janko Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s properties have been recognized in hotel industry rankings and the company focuses on expansion through strategic acquisition, development, and third-party management. Janko Hospitality is committed to delivering a high-quality hospitality experience to guests, owners, and associates.

$15.00/hr - $18.00/hr

Reports to:

Front Office Supervisor
Department:
Rooms

This position oversees nightly hotel operations, ensures accurate guest billing, maintains financial records, and provides exceptional service during late-night hours. The Night Auditor serves as the Manager on Duty during the hours of 11 PM to 7 AM. Ideal candidates are detail-oriented, organized, and thrive in a dynamic hospitality environment.

• Guest Services:
  Check in and check out guests with a focus on accuracy and customer service.
• Account Management:
  Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Audit and Reconciliation:
  Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Room & Tax Posting:
  Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Gift Shop & Banquet Reconciliation:
  Reconcile and balance all gift shop paperwork; complete the spreadsheet for banquet event orders and post accordingly.
• System Maintenance:
  Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Communication:
  Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Department Logbook:
  Maintain the front desk logbook to enhance communication between shifts and management.
• Safety Standards:
  Practice written safety standards and rules at all times to ensure a secure and safe work environment.
• Physical Requirements:
  
  Ability to stand for extended periods, with frequent walking, bending, and crouching; use of hands, fingers, and arms as needed.
• Flexible Scheduling:
  May require rotating shifts, including weekends, night shifts, and overtime; hours vary by business needs.
• Work Environment:
  The hotel operates 24/7; employees must be adaptable to various shifts, including weekends, nights, and holidays.
• Physical Demands:
  Must meet the physical demands of the role with reasonable accommodations as needed.

• Experience:
  
  At least one year of hotel front desk and/or accounting background; familiarity with hospitality industry practices is preferred.
• Communication
  
  Skills:
  
  Clear and effective communication with guests, customers, supervisors, and fellow employees.
• Mathematical
  
  Skills:
  
  Ability to perform basic arithmetic (addition, subtraction, multiplication).
• Analytical
  
  Skills:
  
  Ability to analyze routine data and make appropriate judgments regarding check-in/check-out processes.
• Flexibility:
  Willingness to accommodate scheduling needs.

Location:

Chicago, IL