Housekeeping Inspector

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Evanston, IL, US

Salary Range: $20.00 To $22.00 Hourly

Reports to:

Operations Manager

Department :
Rooms

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospital ity Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.

With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

The Housekeeping Inspector (HI) at Hyatt House Evanston is responsible for delivering exceptional service to guests by overseeing the housekeeping department's daily operations. The HI will supervise, inspect, and support the housekeeping team to ensure high standards of cleanliness, safety, and overall guest satisfaction. This role also includes training staff, promoting a safe work environment, and maintaining minimal operational costs, while ensuring the maintenance and sanitation of guest rooms and public spaces.

• Serve as a working lead within the housekeeping department, filling shifts as needed.
• Available to work all shifts, including weekends and holidays, and be on-call 24/7.
• Supervise and inspect the cleaning of guest rooms, public areas, and back-of-house areas.
• Oversee and inspect rotational and special cleaning projects.
• Respond promptly and professionally to guest requests, concerns, and issues to ensure satisfaction.
• Manage human resources within the department, focusing on attracting, retaining, and motivating team members.
• Maintain an open-door policy to address team member questions and concerns.
• Ensure compliance with safety, sanitation, and health standards, along with standard operating procedures (SOPs), to maintain a high level of cleanliness and service.
• Complete assigned housekeeping tasks as directed by the Operations Manager.
• Clean rooms and complete boards as required to meet the hotel’s operational needs.
• Oversee inventory, purchasing, and cost control for linens, cleaning supplies, guest supplies, uniforms, and equipment.
• Report maintenance issues to the engineering department to protect hotel assets and ensure a safe environment for both guests and staff.
• Foster a cooperative, productive work environment to maintain high employee morale.
• Assist in performance evaluations, and comprehensive orientation for new hires.
• Manage lost and found items and respond to related guest inquiries.
• Participate in special projects, hotel committees, and task force assignments as required.
• Attend weekly Group Resume meetings.
• Maintain clear communication with the front office and maintenance teams.
• Ensure all team members maintain a high standard of appearance and proper uniform.
• Greet guests, visitors, and team members in a courteous and professional manner.
• Assist guests and colleagues with any needs, ensuring a positive experience.
• Perform duties as assigned by management, including…