Technical Support Specialist - SaaS & Escalations
Listed on 2026-10-02
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Flywire is seeking a CS1 specialist to be the first line of support for hospitality/e-commerce customers. You’ll triage tickets, troubleshoot with logs and internal tools, and document steps for engineering.
The role emphasizes building technical support skills, clear customer communication, and contributing to SOPs and knowledge bases. Ideal candidates have 2+ years in a tech support role, experience with Zendesk and Data Dog, and strong communication.
We are seeking a motivated Technical Support Specialist
- SaaS & Escalations to join Flywire in IL, United States.
This role, Technical Support Specialist
- SaaS & Escalations at Flywire, could be your next move.
Are you ready to take on the Technical Support Specialist
- SaaS & Escalations role at Flywire?
We would love to welcome a new Technical Support Specialist
- SaaS & Escalations to our team in IL, United States.
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