Configuration Management Specialist

Top Skills Details Service Now Asset  Management Configuration ManagementCMDBDescription

This team member will be highly technical and hands-on, and will work across a variety of teams at the client to gather and document requirements, propose and review asset discovery tools, and ultimately stand up and operationalize CMDB. They will have a SNOW admin to assist and some assistance from a couple of consultants for the highly technical work, but this resource must drive everything and be hands on technical in these systems.

You Will HaveAn ITIL certification.
5+ years of experience in Configuration Management.
Extensive experience with Service Now.
Proven experience implementing a CMDB in a complex enterprise environment.
Experience maintaining a CMDB.
A strong understanding of IT Operations Management.
Solid knowledge of Cloud hosting environments including Azure and Oracle.
High level knowledge of Agile.

Experience with Atlassian products Jira and Confluence

Experience with Asset Discovery Tools.
Experience integrating Asset Discovery Tools across a variety of hosting environments.
Experience designing CI classes, CI relationships and service models.
Experience building governance frameworks, operational procedures, and training documentation.

You Will Posses Excellent written and oral communication skillsExcellent collaboration skills Exceptional customer service Strong documentation skills Strong analytical and problem-solving skillsThe ability to conduct research into various products and share comparisons in a concise mannerThe ability to present ideas in a business-friendly wayThe motivation to work independently The desire to learn new technologies as needed Effective prioritization skills with the ability to execute tasks in a high-pressure environment.
A deep understanding of the tools, processes, and technologies outlined below.

You Are Open ToNew processes and tools.
Working with nontechnical team members outside of IT.
Being on-site two times per week.
Adjusting hours on occasion to support team members based outside of the US.
On-going learning and training to implement and support new tools, technologies, and projects

You Will Be Responsible For
1.Discovery:
Work with the Service Management, Endpoint, Architecture, Infrastructure and Technology Operations teams to document requirements for an Asset Discovery tool.
Based on requirements, identify and compare various Asset Discovery Tools.
Based on requirements, complexity and cost, recommend an Asset Discovery Tool.
2. Implement Asset Discovery Tool:
Once an Asset Discovery Tool is approved, develop a comprehensive project plan for implementing it.
Upon purchase, work across all required teams to complete the necessary integrations to feed assets into Service Now. This includes endpoints, servers, serverless infrastructure (such as Azure containers), SaaS and PaaS assets, etc.
Ensure that proper change management processes and security best practices are followed for the implementation.
3. CMDB setup Conduct analysis to determine how to configure the CMDB.
Create a comprehensive project plan for standing up the Service Now CMDB.
Work with the Service Now admins to configure the Service Now CMDB.
Assure that incidents, requests and changes are linked to corresponding configuration items.
4.Documentation and Training:
Create and maintain comprehensive technical documentation for all aspects of the Asset Discovery Tool and the CMDB implementation. Securely store all service account credentials within the PMP system.
Create training materials for various teams based on role (for example Endpoint will differ from Infrastructure)Conduct training for extended IT teams that are not actively involved in the implementation.
5.Operationalization Establish…