Assistant Director, Residential Operations & Services

Overview

Department: Residential Ops & Services

Salary/Grade: EXS/7

Northwestern University's Residential Services helps build a community environment for students through housing-related services, intentional learning opportunities and residential settings that include residence halls, residential communities, and residential colleges. Learn more about the Residential Services department and the Operations and Services team here: https://(Use the "Apply for this Job" box below)./

Job Summary: Under direct supervision of the Director, Operations and Services, the Assistant Director provides team leadership and management for complex residential operations and services that include key responsibilities listed below.

The assistant director provides direct supervision to 3 full-time professionals and has oversight of 6 additional professional staff and approximately 65 student staff. This position requires strong written and verbal communications skills and technical skills to lead the team effectively and coordinate with key departments, including academic departments, the Wildcard Office, NUPD, various offices within Student Affairs, and vendors of importance (e.g., Assa Abloy).

Human resource management, overall risk management and program compliance within the position's purview. The Assistant Director is a key stakeholder and contributor in department planning, policy formation and program development.

This position serves on a 24-hour duty rotation during the summer and may be contacted on nights and weekends during the academic year to support student & guest safety.

Pay Range: $68,000 to $72,000 depending on experience, skills, and internal equity.

Administration 35%

• Oversees and ensures that day-to-day operations of Mail and Package Centers, Area Desks including access management, and Residential Summer Programs and Guest Services are appropriately managed, efficient, and effective.
• Operationalizes goals and objectives; ensures resources are created or obtained.
• Manages customer service; creates practices and procedures and metrics to measure success.
• Analyzes data and recommends and implements changes to better ensure attainment of mission.
• Provide year-round oversight to indoor and outdoor space reservations within residential inventory, including seminar rooms and dining halls.
• Provide year-round oversight to management of on-campus guest suites.
• Oversees documentation of agreements between NU and partner institutions, ensuring agreements are complete and reviewed by necessary NU officials.
• Participates in developing IT strategy to meet the mission and needs of programs/projects.

Supervision 15%

• Provide direction and leadership (e.g., set deadlines, establish priorities, staff planning for projects and peak periods).
• Directly supervise 3 full-time employees
• Meet regularly to provide ongoing coaching, feedback, and conduct annual performance evaluations
• Work with staff to promote student well-being, safety, and security including indirect management of all access to residential facilities and overnight security program. Provide leadership to the desk services program and mail and package centers including review of processes and service evaluation
• Indirectly supervise 4 Desk Clerks, 2 Office Clerks, 45 student staff members at the undergraduate and graduate mail and package centers, and 20 student staff members for summer programs.
• Work with staff to develop annual professional development plans.

Budgets and Financial 10%

• Ensures that the program/project meets associated revenue and expense goals. Identify opportunities to maximize revenue related to space reservations and the conference program.
• Develops and implements ideas for improving business processes and increasing program/project revenues and margins.
• Responsible for billing approximately $5M in annual revenue (conference billing, lost temp cards, etc.), budgeting practices and decisions (i.e., supplies, shirts, temp cards, etc.)
• Manage and oversee conference services operating and personnel budgets, including the billing process for all services

Human Resources 10%

• Oversees recruitment and selection process;
  Performance Excellence plan for each employee; and merit increase process. Recruit and hire top candidates to ensure program objectives are met; train, coach, and evaluate staff members to ensure program objectives are met. Prepare and deliver verbal and written performance-based feedback to direct reports and staff teams.
• Manages and provides consultation regarding complex performance problems and issues; administers leaves; approves timesheets and oversees completion of annual staff Conflict of Interest survey. In compliance with Human Resources, provide University benefits resources and information, including payroll and schedule management.

Strategic Planning 5%

• Creates and leads a coordinated program of activities designed to increase program/project objectives. Develop and implement an internal and external rental program for campus spaces. Develop…