Operations Manager

About The Role

Position Summary:

The Operations Manager leads all branch operations, including teller, new accounts, compliance, and customer service, ensuring efficient performance, strong internal controls, and full regulatory adherence. This role supervises front-line staff, manages cash operations, and supports strategic initiatives aligned with the bank's goals and objectives. The Operations Manager is responsible for fostering a high-performing, collaborative environment while adhering to and exemplifying the bank's Core Values:
Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, and Thrive Together.

• Supervise and lead teller and new account staff to ensure efficient daily operations, high productivity, and strong customer service. Responsibilities include hiring, scheduling, timekeeping, assigning work, and managing performance through coaching, training, evaluations, and corrective action as needed.
• Ensure staff consistently follow all bank policies, procedures, and regulatory requirements (including BSA, USA Patriot Act, OFAC, and GLBA), while providing updates on procedural changes and addressing compliance issues promptly and professionally.
• Oversee teller and new account activities, including full coverage and support of the teller line, cash handling (drawers, vault, TCRs), transaction processing (deposits, withdrawals, loan payments, cashier's checks), and account services such as opening and maintaining deposit accounts and safe deposit boxes. Monitor individual and team performance, including cross‑selling effectiveness, and provide ongoing feedback to support achievement of goals.
• Maintain accountability for cash operations by monitoring shortages and overages, reconciling the vault, conducting teller audits, and ensuring proper documentation. Identify and mitigate fraud and security risks while safeguarding customer confidentiality.
• Support customer needs by resolving account issues, handling discrepancies, and ensuring timely follow‑up on complaints. Assist with services such as online banking, debit cards, wires, and account troubleshooting as necessary.
• Oversee operational support functions related to teller and new account activities, including reports, item processing, and end‑of‑day balancing to ensure all work is completed accurately and on time. Ensure the branch environment meets safety, security, and service standards, and complete assigned projects and reporting requirements.
• Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Adhere to First Bank of Wyoming Company Core Values.
• Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
• Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated time frames. It is the individual's responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
• Responsible for adherence to Bank Security Policy and for reporting security risks to management.
• Keep management appropriately informed of area activities and of any significant problems.
• Support the bank's mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner.
• Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive "can‑do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Regular and predictable attendance in order to…