Operations Manager

About The Role

Position Summary: The Operations Manager leads all branch operations, including teller, new accounts, compliance, and customer service, ensuring efficient performance, strong internal controls, and full regulatory adherence. This role supervises front‑line staff, manages cash operations, and supports strategic initiatives aligned with the bank’s goals and objectives. The Operations Manager fosters a high‑performing, collaborative environment while exemplifying the bank’s Core Values:
Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, and Thrive Together.

• Supervise and lead teller and new account staff to ensure efficient daily operations, high productivity, and strong customer service. Responsibilities include hiring, scheduling, timekeeping, assigning work, and managing performance through coaching, training, evaluations, and corrective action as needed.
• Ensure staff consistently follow all bank policies, procedures, and regulatory requirements (including BSA, USA Patriot Act, OFAC, and GLBA), providing updates on procedural changes and addressing compliance issues promptly.
• Oversee teller and new account activities, including full coverage and support of the teller line, cash handling (drawers, vault, TCRs), transaction processing (deposits, withdrawals, loan payments, cashier’s checks), and account services such as opening and maintaining deposit accounts and safe deposit boxes. Monitor performance, including cross‑selling effectiveness, and provide ongoing feedback.
• Maintain accountability for cash operations by monitoring shortages and overages, reconciling the vault, conducting teller audits, and ensuring proper documentation. Identify and mitigate fraud and security risks while safeguarding customer confidentiality.
• Support customer needs by resolving account issues, handling discrepancies, and ensuring timely follow‑up on complaints. Assist with services such as online banking, debit cards, wires, and account troubleshooting as necessary.
• Oversee operational support functions related to teller and new account activities, including reports, item processing, and end‑of‑day balancing to ensure all work is completed accurately and on time. Ensure the branch environment meets safety, security, and service standards, and complete assigned projects and reporting requirements.
• Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
• Comply with all company policies, procedures and applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Adhere to First Bank of Wyoming Company Core Values.
• Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
• Complete all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within designated time frames.
• Report security risks to management and maintain adherence to Bank Security Policy.
• Keep management informed of area activities and significant problems.
• Participate in community service and bank‑sponsored activities, representing the bank professionally.
• Present a professional image, confidentiality, positive attitude, good attendance, punctuality, flexibility, and adaptability to meet bank and customer needs.
• Maintain regular attendance, full alertness during working hours, and active participation in required meetings.
• Provide exceptional internal and external customer service to a diverse clientele.
• Maintain a clean, organized work area; safeguard confidential information and adhere to professional appearance standards.
• Perform additional duties as requested or assigned.

• High school diploma or equivalent required.
• Associate’s degree in accounting, finance, economics, or business‑related field strongly preferred.
• 3–5 years of related banking experience required.
• Minimum 2 years supervisory experience preferred.
• Depo…