Personal Banker

About The Role

Position Purpose

The Person al Banker role is essential for establishing new and increasing existing customer account relationships through sales, cross‑selling and referrals of retail, commercial, mortgage investments and other line of business products and services. Serves as a member of the branch team by being an initial sales and service contact for new and existing clients. Effectively manages existing clients to support the retention and growth of profitable client relationships through sales of deposit, loans, and investment products.

This role is an introductory sales role that will have established training requirements in the lending scope and may or may not have a lending limit. Professionalism, confidentiality, good attendance, punctuality, flexibility, and adaptability are a must! In addition, you will ensure compliance with regulations and audit standards related to job responsibilities while adhering to and exemplifying our Core Values:
Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, Thrive Together.

• Actively engage in greeting all customers, learning their names, develop customer relationships, customer loyalty and satisfaction by actively listening and assisting customers with their financial requests.
• Builds relationships with customers through a proactive outreach and follow up, asking questions and learning about their financial needs.
• Works to expand customer relationships by cross‑selling products and services.
• Informs customers of self‑service digital options and by demonstration those products to customers.
• Generates new business through referrals and in‑branch selling from the platform.
• Participates and learns sales campaigns while completing all lending training requirements.
• Supports branch management team in achieving sales/service goals.
• Helps resolve customer concerns and escalating issues as needed.
• Completes accurate documentation necessary to open and maintain accounts.
• Complies with all policies/procedures related to the new account process to minimize loss.
• Display confidence with clients when sharing advice, product knowledge and solutions.
• Possesses drive, initiative and knowledge to provide financial options for clients using a consultative approach.
• Proven ability to tailor features and benefits of products and services to clients with differing needs.
• Operate within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of all required training.
• Conduct customer’s financial transactions within time limits and established guidelines (deposits, withdrawals, check cashing, loan payments, cashier’s checks, wires, etc.).
• Balances accurately and maintains cash limits of his/her drawer daily, safeguarding assigned cash/currency by adhering to all company policies and procedures regarding cash handling, cash variations, opening/closing procedures, and dual‑control processing. Accountable for all cash/currency handled.
• Manage risk in every transaction and detect fraudulent transactions to prevent loss for First Bank of Wyoming and its customers from counterfeit currency and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transaction as defined by procedure.
• Process overages/shortages according to Cash Variation Policy.
• Assist customers with account questions and opening/closing all account types. This includes checking, savings, CD’s, IRA’s, HSA’s, safe deposit boxes, and online banking.
• Able to assist customers requests for wire transfers, debit card reissue, account research, etc. using applications such as 4
  
  Sight, Synergy, Card Wizard, etc.
• Introduce new products and services (credit cards, debit cards, online banking, etc.) when applicable.
• Takes ownership of mistakes/problems until issues are resolved to the customer’s satisfaction.
• Must be well‑informed on all safety and security protocol and notify management of any situation that may cause a security threat.
• Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products. Exercises…