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Customer Support Specialist

Job in Evansville, Vanderburgh County, Indiana, 47725, USA
Listing for: Southwestern Behavioral Healthcare
Full Time position
Listed on 2026-02-16
Job specializations:
  • Administrative/Clerical
    Office Administrator/ Coordinator
  • Customer Service/HelpDesk
    Office Administrator/ Coordinator, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Southwestern Behavioral Healthcare is looking for a dynamic, service-oriented Customer Support Specialist to join our team. As a key point of contact for clients and staff, you'll play an essential role in delivering clear communication, resolving inquiries efficiently, and ensuring every interaction is handled with professionalism and care. In this full-time role, you'll help keep our operations running smoothly by reducing administrative workload, improving efficiency, and contributing to a positive experience for both clients and team members.

Work Schedule: Monday - Friday, 7:30 a.m.

- 4:30 p.m.

WHY WORK FOR SOUTHWESTERN?
  • AFFORDABLE Health, Dental, Vision, and Voluntary Life Insurance that starts DAY ONE of employment!
  • 401K Employer Contribution & Match
  • Student Loan Assistance Program
  • Physical & Financial Wellness Programs
  • Generous Paid Time Off plan
  • Competitive Total Compensation Program
  • Individualized orientation and training program
  • We are GROWING!!
WHAT IS THIS POSITION RESPONSIBLE FOR?
  • Professionally screen all incoming calls and direct appropriately.
  • Assist with appointment scheduling, rescheduling, and cancellations.
  • Provide a range of reception services with focus on customer service.
  • Update the staff directory for the Resource Center.
  • Update and distribute On-Call Calendar.
  • Oversee the receipt, review, and appropriate handling of returned mail to ensure records are updated and follow-up actions are completed as needed.
  • Verify client documents for Spear Assessment Center.
  • Provide back-up for other support staff as needed.
  • #J-18808-Ljbffr
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