Sales Support Specialist

Fuel Our Success! Sales Support Associate – Evansville, IN!

For over 100 years, Plumbers Supply Co has stood as a pillar of stability and family-owned culture, providing a professional home where employees are treated like family. As a Sales Support Associate, you are the backbone of our customer experience, ensuring every transaction and administrative detail is handled with precision.

Reporting directly to the Operations/Branch Manager, you will work in a fast-paced, customer-first environment that values accuracy and professional growth. This role serves as a vital administrative hub within our Evansville branch, offering a front-row seat to the operations of a premier regional distributor.

• Professional Communicator: Skilled in professional phone etiquette and effectively directing inquiries to the correct team members.
• Methodical Administrator: Dedicated to total accuracy when processing payments and capturing information within internal systems.
• Adaptable Problem-Solver: Mentally flexible and ready to navigate unexpected situations that arise with customers or management.
• Customer-First Champion: Driven by a desire to treat every customer with respect and satisfy their needs throughout the purchasing process.

As a Sales Support Associate, you will be the driving force behind Operational Efficiency and Customer Satisfaction:

• Transactional Accuracy: Efficiently receive cash, check, and credit card payments while processing orders and pick tickets into invoices within the P21 system.
• Administrative Support: Provide essential assistance to the Branch and Operations Managers, including processing expense reports and managing office supplies.
• Workflow Management: Direct incoming calls and process customer inventory returns according to standard operating procedures.
• Data Integrity: Maintain precise customer and company records in P21 to ensure freedom from errors or omissions.

• Experience: A minimum of 2 years of experience in an office administrative position is preferred.
• Skills/Mastery: High School diploma or GED equivalent; proficiency with Microsoft Office Products and P21.
• Operational
  
  Skills:
  
  Ability to reconcile discrepancies swiftly and interpret complex forms such as packing slips and transfer receipts.

Leadership Traits: Excellent interpersonal skills with the ability to maintain positive relations with both customers and fellow employees.

Requirements: Physically able to sit for up to 8 hours per day and use hands/wrists repetitively for data entry.

We believe in taking care of our team. Plumbers Supply Co offers a competitive salary and a comprehensive benefits package designed for your well-being and future:

• Competitive Pay
• Excellent Health Coverage: Medical, dental, and vision insurance.
• Generous Time Off: 10 paid holidays plus vacation and sick time.
• Peace of Mind: Life and disability insurance.
• Focus on Wellbeing: A robust wellness program with exciting incentives.
• Secure Your Future: 401K with a company match.
• Financial Guidance: Support through our partnership with Cerity Partners.

Ready to lead our team and build your career? Apply now to join the Plumbers Supply Co family!