Operations Support Specialist - Evansville

Description The Operations Support Specialist provides cross-functional administrative, accounting, human resources, front-office, compliance, transportation, and program support across Central and Vanderburgh County operations. This position supports day-to-day operational continuity by maintaining accurate records, coordinating workflows, assisting employees and supervisors, supporting client-related financial processes, managing documentation, and serving as a reliable point of contact for internal staff, vendors, guardians, interpreters, and external partners.

Description The Operations Support Specialist provides cross-functional administrative, accounting, human resources, front-office, compliance, transportation, and program support across Central and Vanderburgh County operations. This position supports day-to-day operational continuity by maintaining accurate records, coordinating workflows, assisting employees and supervisors, supporting client-related financial processes, managing documentation, and serving as a reliable point of contact for internal staff, vendors, guardians, interpreters, and external partners.

• Promote and uphold the agency mission, values, policies, and commitment to quality services.
• Foster teamwork through mutual respect, shared accountability, problem solving, and assistance to coworkers as needed.
• Work effectively with a variety of individuals in office, community, residential, employment, educational, and other service settings.
• Maintain a flexible schedule based on program, training, crisis-response, employee, and individual-service needs.

• Create monthly spreadsheets for each client.
• Review PNC checking activity daily and enter new transactions.
• Split shared expenses among household members as needed.
• Retrieve invoices from vendor websites, upload them to house folders, and note any splits.
• Balance the spreadsheet at month-end.
• Add VISA credit card data after transactions are coded and downloaded.
• Combine PNC and VISA data into one worksheet.
• Create a pivot table using date, vendor, account number, and consumer amount due.
• Pull client invoices from the monthly invoice folder and save them to house folders.
• Retrieve receipts from consumer folders or VISA Spend Clarity when needed.
• Note applicable splits on receipts and invoices.
• Combine invoices and receipts into one PDF packet.
• Email or mail completed packets to guardians.
• Set up automatic payments using house cards or residential checking when applicable.
• Set up paperless billing when applicable.
• Assist Accounting with recoding miscoded transactions.

• Contact applicants to schedule phone screenings.
• Screen applicants and schedule in-person or virtual interviews as appropriate.
• Partner with hiring supervisors and Directors to identify staffing needs and communicate with the Recruitment and Retention Specialist.
• Support onboarding and ensure new hires are prepared for orientation.
• Prepare orientation materials and submit required documents to Human Resources.
• Attend job fairs and hiring events as requested.
• Schedule candidate interviews and ensure interview notes are uploaded in Paylocity.
• Support employee recognition events and initiatives.
• Follow up with supervisors on employee compliance and training requirements.
• Maintain the “Do Not Hire” candidate