Service Advisor

Automotive Service Advisor More Than a Service Advisor Role

At the Lou Fusz Automotive Network
, we believe great service starts with great relationships. Our Service Advisors are the connection between our customers and our Service Department, making sure every customer feels informed, valued, and confident in the care their vehicle is receiving.

We are looking for motivated, professional, customer-focused individuals who can build trust, communicate effectively, and thrive in a fast-paced environment. The ideal candidate understands that success isn't just about writing repair orders—it's about creating customers for life
.

If you have automotive service experience, strong customer service skills, and a desire to succeed, we want you on the Fusz Team.

• Extremely competitive Medical, Dental, and Vision reimbursement plans
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• 401(k) plan with company match
• Voluntary benefits, including Short-Term Disability, Accident, Critical Illness, Universal Life, Cancer, and Vision
• Paid vacation
• Paid holidays
• Personal time off
• Bereavement leave
• Employee discounts
• Employee referral bonus
• Academy training and professional development
• Manufacturer training
• Opportunities for advancement and promotion from within
• A supportive, team-oriented work environment focused on employee success and growth

• Greet customers promptly and professionally when they arrive for service.
• Build lasting relationships with customers and provide an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform thorough vehicle walk-arounds and identify potential maintenance or service needs.
• Write clear and accurate repair orders based on customer concerns and technician recommendations.
• Communicate repair and maintenance recommendations in a way that customers can easily understand.
• Provide customers with accurate estimates of parts, labor, and anticipated completion times.
• Review technician findings and recommendations with customers.
• Obtain customer authorization before additional work is performed.
• Communicate regularly with customers regarding the status of their vehicle.
• Coordinate with Technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
• Monitor repair orders and follow up on delayed or additional repairs.
• Explain completed repairs and recommended maintenance at vehicle delivery.
• Review invoices and ensure customers understand charges and work performed.
• Schedule future maintenance and service appointments.
• Follow up with customers after service visits to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
• Meet or exceed established customer satisfaction, sales, productivity, and performance goals.
• Handle customer concerns professionally and work toward effective resolutions.
• Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
• Properly utilize dealership systems, technology, and communication tools.
• Maintain a clean, organized, and professional work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned by management.

The ideal candidate will have:

• Previous automotive service advisor or dealership service experience preferred.
• Strong automotive knowledge and the ability to understand and explain vehicle repairs and maintenance.
• Excellent verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.
• Strong organizational skills and attention to…