Director, Records Integrity & Closeout; WRIC)

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Reporting to the Vice President, Operations Governance & Compliance, the Director, Work Records Integrity & Closeout (WRIC) provides strategic leadership and oversight of the company's work records integrity and work order closeout function. This role is accountable for ensuring utility work activities are supported by complete, accurate, auditable, and closure-ready records that satisfy regulatory, financial, asset management, and operational requirements.

The Director leads the development and execution of governance processes, controls, performance management practices, and continuous improvement initiatives that strengthen documentation quality, records integrity, and closeout effectiveness across electric and gas operations. This position partners closely with Operations, GIS, Finance, Asset Management, Compliance, and Quality Management organizations to ensure accurate asset records, regulatory compliance, and financial reporting.

• Provide strategic direction and oversight for work records integrity and work order closeout activities across utility operations.
• Establish and maintain enterprise standards, controls, and governance processes to ensure work records are complete, accurate, consistent, and auditable.
• Lead the development and implementation of policies, procedures, and performance metrics supporting records integrity and closeout excellence.
• Drive continuous improvement initiatives that enhance operational efficiency, documentation quality, and compliance performance.

• Lead work order closeout operations supporting gas and electric utility functions across CenterPoint Energy operating jurisdictions.
• Ensure timely closure of work orders and associated documentation in accordance with established service level expectations and regulatory requirements.
• Monitor backlog management, productivity, throughput, and operational performance to achieve business objectives.
• Validate closeout readiness and ensure required documentation, records, and supporting evidence are complete prior to work order closure.

• Ensure work records support accurate asset accounting, GIS mapping, regulatory compliance, financial reporting, and asset management requirements.
• Identify and address documentation deficiencies, process gaps, and recurring quality issues impacting records integrity.
• Maintain auditable records and supporting evidence necessary for regulatory reviews, internal controls, and financial reporting obligations.
• Oversee quality assurance activities and monitor compliance with established records management standards.

• Partner with Operations, GIS, Finance, Asset Management, Compliance, Engineering, and Quality Management organizations to improve documentation quality at the source.
• Influence upstream work execution processes to reduce record quality issues and improve closeout…