Client Services Representative

Village East Animal Hospital is looking for dedicated CSRs that want a healthy work/life balance and want to help grow with our team to serve our clients, patients, and community!

• Paid Vacation with no waiting period, accrued from day one.
• Paid Sick Pay available at start.
• Short‑Term Disability Coverage Provided.
• Six Paid Holidays.
• Two Paid Floating Holidays.
• No weekends.
• Eligible for periodic bonuses (as applicable).
• 401(k) with matching.
• Dental insurance.
• Employee assistance program.
• Employee discount.
• Health insurance.
• Health savings account.
• Life insurance.
• Short‑Term Disability (Basic coverage provided free).
• Long‑Term Disability.
• Paid Vacation Time.
• Paid Sick Time.
• Paid Holidays.
• Paid Floating Holidays (2).
• Professional development assistance.
• Uniform allowance.
• Vision insurance.
• Schedule:
  
  Monday through Friday, no weekends, no on‑call.

A Client Services Representative focuses on client service and communication. He or she is the first person met in the Clinic, and is key in creating first and last impressions. The Client Services Representative must have exceptional client service and communication skills and the ability to multi‑task, handle payments and financial issues. He or she must also possess a friendly attitude and the confidence to deal with stressful situations.

The Client Services Representative supports veterinarians and the hospital team in daily patient and client care. They communicate with clients in person, by phone, email and other online platforms.

Greet clients and pets by name. Answer phones promptly and professionally using a multi‑phone line system. Route phone calls to appropriate staff/office including taking messages if necessary. Answer clients’ general questions about surgeries, veterinary services and products. Provide knowledgeable advice about wellness prevention and diseases. Provide phone shoppers with a description of services and prices. Receive and send faxes. Ensure the reception area has current reading materials and is clean and odor free.

This includes cleaning up after pets’ accidents in the lobby and sidewalk, if needed. Update client information (phone number, address, etc.) in both the chart and computer at client check in. Retrieve and file patient medical records. Schedule appointments according to hospital guidelines. Make appointment confirmation calls. Aid technicians in filling refill requests and review instructions with clients. Communicate doctors’ recommendations when checking out clients.

Discuss financial policy with clients. Enter accurate charges into the computer. Explain invoices to show value for care provided. Collect payment at time of provided services, including making change for cash payments, processing credit cards and care credit. Verify patients’ vaccine status for appointments.

National Veterinary Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.