Patient Connect Rep - Access Center - Midtown - Midshift - Weekdays

Patient Connect Rep
- Access Center
- Midtown
- Midshift
- Weekdays

Job Category:
Patient & Guest Services

Requisition Number: PATIE
013729

• Full-Time
• On-site
• Hourly Range: $16.07 USD to $22.50 USD

Showing 1 location

Evansville, IN 47710, USA

Join our Access Center team and play a critical role in connecting patients, providers, and services with efficiency, accuracy, and compassion. This is more than a call center role; it's an opportunity to be a trusted resource and operational backbone within a dynamic healthcare environment.

Call Competency & Support

• Maintain exceptional performance in handling non-clinical calls with precision and professionalism
• Serve as a knowledgeable resource and role model for team members

Process Monitoring & Workflow Coordination

• Monitor key Access Center processes across scheduling, physician referrals, class registrations, and more
• Help direct workflow and communicate operational challenges to leadership

Software Expertise & Troubleshooting

• Act as the go-to expert for system functionality and troubleshooting
• Collaborate with Information Services and vendors to resolve technical issues
• Maintain expertise in Access Center systems and downtime procedure

Education:

• High School Diploma or GED preferred
• Business or customer service background preferred

Experience:

• Previous call center or customer service experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.