Sales Support Specialist Job Evansville area,Indiana USA,Customer Service/HelpDesk

Job Description

This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to the customers. The Sales Support Specialist may also be responsible for managing small to mid-tier accounts and servicing of those customers orders on-time and in-full.

Key

Accountabilities

Order Entry – Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluates order quantity versus set minimum requirements.

Customer Incident Tracking – Using the TICS (Tracking Incident Complaint System), process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.

New Item Creation – Facilitates creation of new finished goods item. This role also coordinates with the cross‑functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.

Sample Requests – Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requestor.

Quoting – Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.

Regulatory, Specs, and Drawing Requests – Determine appropriate regulatory, specs, and drawings to retrieve and/or submit as requested by the customer.

ITrade – When required, maintain and troubleshoot EDI (Electronic data interchange) connectivity with customers within the order to cash process. Work to minimize repeatable errors by working with customer care and other areas as needed.

Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up‑to‑date information to customers related to product inquiries, returns, credits, and general inquiries.

Global Data Synchronization Network – When required, work closely with product line management, marketing, sales, and customer care to maintain GDSN item attributes through One World Sync Portal. Perform new item upload and maintenance of existing items in the One World Sync Portal to meet GDSN requirements as outlined by existing and potential customers.

Additional Responsibilities not to exceed 30% of workload: Order Acknowledgement, Order Status Communication, Demand Management and Control, Order Fulfillment Process Improvement and Service Risks Mitigation.

Performance Measures

TICS Item turnaround time

New Item Creation turnaround time

Sample Request turnaround time

Quoting turnaround Time

Order Entry Accuracy

Qualifications

Bachelor’s Degree or Associate’s Degree Preferred in Management, Sales, Marketing, or Supply Chain
1–2 years’ experience in customer service in a fast‑moving consumer or manufacturing environment
Strongly preferred 1–2 years’ experience working with ERP, Portals, and other data encoding and interchange software
Proficiency in gathering, analyzing and interpreting data.
Proficient in Microsoft Excel and related Office applications
Effectively communicate with customers, both external and internal

Competencies

Excellent communication skills – verbal and written
Independent in working effectively with little supervision
Self‑starting
Excellent attention to details
Comfortable working on repetitive tasks

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high‑performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior…