Luxury Jewelry Client Service & Operations Associate

Luxury Jewelry Client Service & Operations Associate

Brinker’s Jewelers | Evansville, IN

Full-Time

$19.00/hour x 40 hours/week + Full Medical, Dental, Vision Benefits and Retirement

Brinker’s Jewelers is seeking a full-time Luxury Jewelry Client Service & Operations Associate to join our Evansville team.

This is a highly interactive role for someone who enjoys helping clients, staying organized, managing details, and supporting the daily flow of a luxury jewelry showroom. The right person will be comfortable working with clients face‑to‑face, answering questions by phone and email, handling valuable merchandise, updating records accurately, and helping multiple teams stay informed and on schedule.

This position is ideal for someone who is service‑minded, detail‑oriented, dependable, and able to keep many moving pieces organized in a fast‑paced retail environment.

This role supports client service, jewelry and timepiece service intake, merchandise tracking, showroom presentation, customer communication, and daily operational follow‑through.

• Welcome and assist clients at the service counter, in person, by phone, and through email
• Enter client service requests accurately into the computer system, including customer information, item descriptions, condition notes, photos, requested work, due dates, and follow‑up details
• Carefully document jewelry and timepieces as they are received, including visible condition, item characteristics, and any client concerns
• Communicate with clients regarding estimates, timelines, completed work, pick‑ups, delays, and questions
• Assist clients with pick‑up, payment, and final review of completed work
• Inspect completed jewelry and timepiece work for accuracy, quality, presentation, and readiness before client pick‑up
• Maintain accurate notes and status updates in the tracking system
• Help manage due dates, client expectations, and daily workflow by keeping communication clear between sales associates, production leadership, jewelers, watchmakers, vendors, and management
• Run and review weekly open‑job reports, verify timing when needed, and follow up with clients or team members appropriately
• Process transactions through the point‑of‑sale system
• Prepare outgoing items for vendors or manufacturers when outside service is needed, including proper packaging, documentation, and tracking
• Receive incoming shipments from vendors, manufacturers, or service partners and update records accordingly
• Maintain stock of commonly used service supplies and help identify when items need to be reordered
• Support showroom standards, including display recovery, glass cleaning, high‑touch surface sanitation, replenishment, signage updates, packaging, and presentation
• Assist with customer pick‑ups, new receipts, credit applications, and other customer‑facing processes in the POS system
• Help with wrapping, packing, and presentation of customer purchases or completed items
• Clean and check customer jewelry when appropriate, based on training, item type, and gem identification
• Direct customer traffic by connecting clients with the appropriate sales or service professional
• Support appointment flow, customer communication, and service follow‑up
• Stay current with assigned company, vendor, and product training
• Perform minor on‑site services when trained and appropriate, such as watch sizing or battery replacement
• Assist with other showroom, customer service, inventory, or operational duties as assigned

• Greeting clients and assisting with service‑related questions
• Entering new service requests into the system
• Photographing items before and after work is completed
• Updating notes, deadlines, and client communication records
• Responding to client inquiries by phone, email, text, or in person
• Reviewing completed items for quality and accuracy
• Contacting clients when items are ready for pick‑up
• Processing incoming packages or returned items from vendors
• Helping maintain a clean, polished, and client‑ready showroom environment

• Reviewing open‑job reports and upcoming due dates
• Following up on outstanding client pick‑ups
• Updating service records with completed work,…