Customer Service Representative - Patient Registration

Location & Shift

Location:

Ascension St. Mary's Health Evansville

Shift: Monday - Friday 7:30 AM - 4:00 PM

Ready to start a meaningful career in healthcare – even if you’ve never worked in the field before? Join R1, the industry leader transforming how hospitals and health systems support patients with cutting‑edge technology, automation, and compassionate human care. At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences.

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast‑paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

• Make a Real Difference:
  Patients lean on you for support and reassurance.
• Learn Healthcare from the Ground Up:
  From insurance basics to hospital workflows.
• Fast‑Paced, Never Boring:
  Move between computer screens, phone calls, and in‑person interactions.
• Supportive Team Environment:
  Surrounded by teammates and leaders who want to see you succeed.

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

• High School Diploma or GED
• Strong customer service experience
• Preferred:
  Medical or healthcare experience (but not required)

Competitive benefits package and ongoing professional development opportunities.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the aforementioned protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for assistance.

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