Customer Service Representative - Evansville, IN

Who we are

Stone Ridge Animal Care is Hiring a Customer Service Representative!

Role:
Customer Service Representative Salary:
Competitive and based on experience

Schedule:

Flexible Monday through Friday scheduling with no nights, on-call shifts, or holiday hours

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a customer service role where teamwork, compassion, and exceptional client care come first? Stone Ridge Animal Care may be exactly what you're looking for.

Stone Ridge Animal Care is a three-doctor small animal practice in Evansville, Indiana, known for providing outstanding patient care and exceptional client service. We believe great veterinary medicine starts with a team that supports one another, communicates openly, and enjoys working together.

If you love helping people, thrive in a fast-paced environment, and want to be part of a collaborative team that values your contributions, we'd love to meet you.

Our hospital offers a diverse caseload, including wellness care, urgent care, surgery, and dentistry. We utilize advanced technology, including digital radiology, dental radiology, ultrasound, CO2 laser, red-light laser therapy, cautery, and a fully equipped in-house IDEXX laboratory. We encourage continuing education and create an environment where questions are welcomed and growth is expected.

• No nights, on-call shifts, or holiday hours
• Flexible scheduling that supports a healthy work-life balance
• Supportive, collaborative team that genuinely enjoys working together
• Leadership that values your ideas and encourages professional growth
• Continuing education and opportunities to expand your knowledge
• Occasional coffee runs, ice cream parties, and team meals
• Lunch breaks you can actually count on
• A workplace where kindness, teamwork, and respect come first

• Welcome clients and patients with warmth, professionalism, and compassion
• Manage multiple phone lines while delivering outstanding customer service
• Schedule appointments and efficiently manage a multi-doctor appointment calendar
• Check patients in and out while maintaining accurate client and patient records
• Process invoices, collect payments, and review estimates with clients
• Communicate hospital policies, services, and pricing clearly and professionally
• Coordinate with doctors and technicians to maintain efficient patient flow
• Manage medical record requests, reminders, and administrative tasks
• Handle client concerns with empathy and professionalism while escalating concerns appropriately
• Educate clients on preventive care recommendations and next steps
• Support teammates with daily tasks to help the hospital run smoothly

• Previous veterinary receptionist experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced clinical environment
• Experience coordinating appointments and managing schedules
• Confidence handling difficult conversations with empathy and professionalism
• Experience with veterinary practice management software; ezyVet experience is a plus
• Familiarity with veterinary terminology and common appointment types preferred
• Strong organizational skills and attention to detail
• Positive attitude, reliability, and a collaborative, team-first mindset
• Genuine passion for helping clients and their pets

• A positive clinic culture that values you as a person
• Coworkers who genuinely support one another
• Opportunities to learn, grow, and build a long-term career
• Leaders who appreciate your contributions and encourage your success
• A workplace where every day is meaningful because of the people—and pets—you help

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this…