Dispatcher, Customer Service​/HelpDesk

# Dispatcher Apply
** Job#: 3045292
***
* Job Description:

** Dispatcher
*
* Location:

** Evansville, Indiana (Onsite)
* If interested and meet the necessary requirements, please e-mail your most up to date resume in a WORD document to Lindy Heim at
* Role Overview This position monitors, dispatches, and balances work orders for field personnel. The role involves responding to information requests and facilitating communication between customer service representatives and field staff. This function supports daily and emergency operations by managing and coordinating operational requirements.

Key Responsibilities
* Answer telephones and perform call-ahead requests for field technicians.
* Receive and dispatch non-emergency work orders to support daily and emergency operations.
* Dispatch orders using a Mobile Data and Dispatching Solution.
* Monitor, route, and document work orders for service technicians and review backlogged work orders.
* Coordinate daily operational requirements between internal and external stakeholders.
* Resolve scheduling concerns among the call center, customers, and supervision.
* Act as a liaison between the company, customers, and governmental agencies during emergency situations.

Required Qualifications
*
* Education:

** Requires a high school diploma or GED.
*
* Experience:

** Requires one year of experience with SAP or a mobile data dispatching system and at least one year of experience in or supporting gas distribution operations or at least one year of equivalent dispatching experience.

Work Schedule This role requires working three 10-hour shifts and one 8-hour shift per week. The assigned shift will remain consistent, and it includes one rotating weekend shift. The available shifts are as follows:
* ** Morning

Shift: **  (Sunday through Wednesday)
* ** Evening

Shift: **  (Wednesday through Saturday or Sunday through Wednesday)
* ** Day

Shift: **  (Monday through Friday with rotating weekends)  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs,…