Dispatcher, Customer Service/HelpDesk
Listed on 2026-08-14
-
Customer Service/HelpDesk
Bilingual -
Transportation
Job Title: Associate Dispatcher I
Location: Evansville, IN - 47711
Duration: 6 Months (potential for extension)
Pay Rate : $24 - $25/hr
ScheduleThree 10 hour shifts and one 8 hour shift / week. Assigned shift will be consistent throughout contract, there is one rotating weekend shift.
Morning Shift (10 Hours)5:00 AM - 4:00 PM (6:00 AM - 4:00 PM on weekend shift)
- 1 worker:
Sunday - Wednesday
12:00 PM - 10:00 PM
- 1 worker:
Wednesday
- Saturday - 1 worker:
Sunday
- Wednesday
10:00 AM - 6:00 PM
- 1 worker:
Monday - Friday with rotating weekends
Monitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.
Essential Functions- Answers the telephone and performs call-ahead request for field technicians.
- Receives and dispatches non-emergency work orders to support daily and emergency operations
- Dispatches orders via Mobile Data and Dispatching Solution
- Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.
- Coordinates daily operational requirements between internal and external stakeholders
- Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.
- Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.
Education:
Requires a high school diploma or GED.
ExperienceRequires 1 - 3 year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or 1 - 3 year of equivalent dispatching experience.
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term disability insurance
- short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
- hours of paid vacation time
- weeks of paid parental leave
- and paid holidays annually - as applicable.
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