Associate Dispatcher I

Associate Dispatcher I

We are seeking an Associate Dispatcher I to support daily field operations by monitoring, dispatching, and coordinating work orders for field personnel. This role serves as a key communication link between customers, customer service representatives, supervisors, and field technicians to ensure efficient scheduling and timely completion of work.

The ideal candidate will have experience with dispatching systems, strong communication skills, proficiency with Microsoft Office applications, and a collaborative approach to problem-solving.

• Answer incoming calls and perform call-ahead requests for field technicians.
• Receive, prioritize, and dispatch non-emergency work orders to support daily and emergency operations.
• Dispatch work orders through mobile data and dispatching systems.
• Monitor, route, and document work orders assigned to service technicians.
• Review and manage backlogged work orders to support operational efficiency.
• Coordinate daily operational requirements between internal departments and external stakeholders.
• Resolve scheduling concerns between the call center, customers, and field supervision.
• Serve as a liaison between the company, customers, and governmental agencies during emergency situations.
• Maintain accurate documentation and provide timely communication regarding work order status.

• High School Diploma or GED required.

• Minimum 1 year of experience with a mobile data dispatching system or SAP.
• Minimum 1 year of dispatching experience or experience supporting gas distribution operations.
• Proficiency with Microsoft Office Suite, including:
• Excel
• Outlook
• Teams

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Demonstrated teamwork and collaboration skills.
• Strong attention to detail and problem-solving capabilities.

• Experience with Service Suite.
• SAP experience.
• Utility, energy, or gas distribution industry experience.

Employees will work three 10-hour shifts and one 8-hour shift each week. Assigned shifts will remain consistent throughout the contract, with a rotating weekend shift requirement.

5:00 AM - 4:00 PM (6:00 AM - 4:00 PM on weekend shifts)

• Sunday through Wednesday

12:00 PM - 10:00 PM

• Wednesday through Saturday
• Sunday through Wednesday

10:00 AM - 6:00 PM

• Monday through Friday with rotating weekends

Please indicate shift availability or preference when applying.

Successful candidates will demonstrate:

• Strong business and operational awareness.
• Effective communication and active listening skills.
• A team-oriented and collaborative mindset.
• Customer-focused decision making.
• Results-driven problem solving.
• Adaptability in changing operational environments.
• Professionalism and sound judgment under pressure.

If you have dispatching experience, strong technical skills, and enjoy working in a fast-paced team environment, we encourage you to apply.