Dispatcher, Customer Service​/HelpDesk

Associate Dispatcher I

Monitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.

Answers the telephone and performs call-ahead request for field technicians.

Receives and dispatches non-emergency work orders to support daily and emergency operations

Dispatches orders via Mobile Data and Dispatching Solution

Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.

Coordinates daily operational requirements between internal and external stakeholders

Resolves scheduling concerns between the company's Call Center, customers, and supervision to achieve optimum results.

Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.

Education:

Requires a high school diploma or GED.

Experience:

Requires 1 - 3 year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or 1 - 3 year of equivalent dispatching experience.