Associate Dispatcher

Location: Evansville, Indiana (100% On-Site)

Duration: 6 months (Potential for extension)

Job Type: W2 Contract

Pay Rate: $26.00/Hr

Monitors, dispatches, and balances work orders for field personnel. Responds to information requests and provides seamless communication between customer service representatives, management, and field technicians.

• Answer telephone calls and perform call-ahead requests for field technicians.
• Receive and dispatch non-emergency work orders to support daily and emergency operations.
• Dispatch orders utilizing mobile data and dispatching software solutions.
• Monitor, route, and document work orders to service technicians; review backlogged work orders.
• Coordinate daily operational requirements between internal and external stakeholders.
• Resolve scheduling concerns between the call center, customers, and supervision to achieve optimum efficiency.
• Act as a liaison between the organization, customers, and local governmental agencies during emergency situations.

• High School Diploma or GED required.

• Required: Minimum of 1 year of experience with SAP, a mobile data dispatching system, or equivalent dispatching experience.
• Required: Experience supporting utility, field service, or distribution operations.
• Required Technical
  
  Skills:
  
  Proficiency in Microsoft Suite (specifically Excel, Outlook, and Teams).
• Preferred
  
  Skills:
  
  Experience with Service Suite, SAP.

• Structure: Three 10-hour shifts and one 8-hour shift per week (consistent schedule throughout the contract with one rotating weekend shift).

• Position 1:
  Sunday through Wednesday
• Evening Shift (12:00 - 22:00):
• Position 2:
  Wednesday through Saturday
• Position 3:
  Sunday through Wednesday
• Day Shift (10:00 - 18:00):
• Position 4:
  Monday through Friday with rotating weekends

• Business Acumen: Understand the impact of actions and decisions on operational efficiency, cost management, and technology enhancements.
• Collaboration: Eliminate silos, share information proactively, and work effectively as a team player to accomplish organizational objectives.
• Communication: Maintain open, active, two-way communication; demonstrate active listening and direct, respectful expression of thoughts.
• Customer Focus: Exceed internal and external customer expectations, accept responsibility for service quality, and adapt quickly to changing demands.
• Enterprise Mindset: Focus on efforts that add significant value, understanding the big picture and the organization-wide impact of daily decisions.
• Results Orientation: Drive for high performance, challenge assumptions constructively, manage time and energy efficiently, and leverage technology for maximum results.
• Steadiness: Maintain poise, confidence, and a positive outlook during periods of transition, high volume, or conflict.