Escalation Specialist - Bankruptcy

The Escalation Call Specialist will be responsible for servicing clients with past due account status  the Role Taking inbound calls from customers and authorized third parties regarding the status of an active or inactive account.

Responding to inbound caller inquiries around debt settlement options and status requests, with focus on quality and first call solution.

Providing an explanation of programs and benefits available to customers.

Negotiate with authorized customers via telephone regarding past due accounts

Investigating, researching & tracking consumer information

Negotiate payments & settlements on customer accounts

Qualifying consumers for payment plans by gathering full and complete information

Ability to quickly determine customer needs, and overcome objections.

Educate customers on what impacts working with a DSA can have on their credit and overall expense.

Educate customers on difference between DSA and Consolidation loans.

Provide customers with necessary information to educate customer on NFCC relationship

Maintaining compliance with FDCPA and state regulations

Implement key strategies to negate losses as well as demonstrating exemplary customer service standards.

Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.

Using online tools to research information on accounts

Maintaining account documentation and follow up as necessary

Provide outstanding customer service to customers, 3rd parties, and One Main employees

Prioritizing assigned work to align with business and company needs

Requirements

High School Diploma or GEDStrong phone, communication and negotiation skills

Ability to work well under pressure and meet goals in a fast-paced environment

Quick thinker with creative research skills

Proficiency with Internet and basic MS Office applications

Ability to maintain confidentiality with sensitive information

Preferred

Collection experience preferred but will train highly motivated individual with sales experience

Location:

Evansville, INWho we Are One Main  Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with One Main.

Because team members at their best means One Main at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options for team members and their dependents

Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement

Continuing education

Bonus eligible

Paid time offPaid volunteer time

And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.