Assistant Manager in Programming and Outreach

WORKING AT EVANSVILLE VANDERBURGH PUBLIC LIBRARY

At Evansville Vanderburgh Public Library (EVPL), we cultivate curiosity by creating wonder, and we envision communities united through shared exploration and understanding.

Bring your whole self to work each day and be authentically you. You bring a unique perspective and life view to the work we do for and with our community. As an EVPL employee, you should feel supported and empowered to think forward and to problem solve with your colleagues. At EVPL your voice, your lived experiences, and YOU matter! Each individual adds to the team as a whole, and every role makes a difference in how we impact Evansville and Vanderburgh County.

Hours: Full-time 40 hours weekly

Must be available to work public service hours; which includes and occasional evenings, Saturdays, and Sundays.

The Assistant Manager ensures the library develops strong community partnerships, attracts, and retains patrons by providing a high level of patron-centered service or all applicable age groups. The Assistant Manager is creative when developing programs, working with collections, and promoting library services to the community to encourage engagement and participation. The Assistant Manager supervises Library Assistants, Assistant Librarians, the Interlibrary Loan Specialist, and/or Librarians to support the daily work of the library.

This role assists in the development of the department budget and acts in the stead of the Manager or direct supervisor.

In cooperation with their direct supervisor and other colleagues, the Assistant Manager willadvance the library’s mission, vision, strategic priorities, and brand. Responsibilities include but are not limited to:

• Schedule, coordinate, delegate, counsel, evaluate, and recommend hiring or discharge of department staff.
• Participate in staff planning and training.
• Direct the work of other department/location staff, acting as backup for the Manager or Director in their absence.
• Interact with library patrons, colleagues, and community members across multiple points of service in a library facility, designated outreach/engagement locations, online or via telephone in a manner that contributes to a delightful library experience.
• Work in the designated space, whether the reference desk, department, or event, taking and responding to staff or patron inquires related to programming, collections, or general library information.
• Handle escalated patron contacts with compassion, grace, and authority.
• Plan for and facilitate various programming and tours relating to branch needs.
• Prepare, update, and present various usage and programming statistics.
• Maintain the collection; weed and recommend items to purchase or replace.
• Participate in outreach activities to build strong community and business partnerships.
• Actively participate in leading various meetings, programs, committees, or conferences as a representative and member of the library.
• Develop, plan, promote, supervise, and execute programs.
• Provide full management to an area of the library as assigned.
• Occasionally work the circulation desk or provide patrons services such as issuing library cards.
• Participate in special projects, or other duties, as assigned.

Basic:

• Master's degree from a School of Library or Information Science program accredited by the American Library Association.
• 3+ years' experience working in direct customer service.
• 3+ years' experience with a variety of computer hardware and software systems (printers, digital catalogs, eReaders, etc.).
• 3+ years' experience providing programming or teaching to all ages.
• Proficient in Microsoft Office Suite, specifically Word, PowerPoint, and Excel.
• Must obtain and maintain, through professional development credits, an Indiana State Library professional librarian LC1, 2, or 3 certification.
• Must possess a valid driver's license and have reliable transportation.

Preferred:

• 3+ years' experience in public library programming.
• 1+ years' experience planning and managing departmental budgets.
• Proven empathy and understanding of multiple perspectives or life experiences.
• Strong communication and interpersonal skills with the ability to handle conflict with compassion, grace, and authority.
• A continuous learner with a welcoming attitude, a collaborative work ethic, and a desire to go above and beyond to serve our diverse community.

The physical demands…