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Sr Telephony Solution Engineer
Job in
Evansville, Vanderburgh County, Indiana, 47725, USA
Listed on 2026-09-18
Listing for:
Global Channel Managementinc
Part Time
position Listed on 2026-09-18
Job specializations:
-
Engineering
Telecoms Engineering, Systems Engineer
Job Description & How to Apply Below
About the job Sr Telephony Solution Engineer
Sr Telephony Solution Engineer needs 7+ years with call center technology Avaya, Alvaria, Noble, Live Vox, or similar Telephony platforms . 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable
Sr Telephony Solution Engineer requires- Bachelors degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well. . Can be available 24/7 or able to respond within a 4 hour period if needed
- Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA . Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server .
- Demonstrated experience on Avaya SM/SMGR/SBC .
- Proficient in installation and configuration of Avaya Systems .
- Good understanding of Avaya architecture and design .
- Design experience on Avaya Unified communication products .
- Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent .
- Excellent customer service skills, highly motivated, self-starter .
- A thorough understanding of how to troubleshoot Avaya problems
- Bachelors degree in Network, Engineering, or Telecommunications.
- Years of experience can serve as education experience as well
- Hybrid work schedule with approximately 3 days per week onsite in Evansville IN office.
- Resolve issues with the Avaya systems on site
- Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
- Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
- Responsible for day to day adds, moves, changes, and user troubleshooting;
- Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
- Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
- Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
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