Ticket Writer - Lead

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas

• Assists the Sports book Manager with daily operations.
• Assists in the setup and posting of all sporting events.
• Communicates and explains wagering to new patrons.
• As needed, responsible for placing sports wagering tickets, verifying and/or processing winning sports wagering tickets.
• Approves all Sports book over-the-limit wagers in the absence of the manager for the property within guidelines.
• Resolves complaints and difficult guest concerns.
• Leads Sports book Team Members.
• Directs daily labor to business volumes.
• Assists with the training and development of Sports book Team Members to improve their skill set and provide continuous improvement in guest service.
• Closes out Sports book Ticket Writers at the end of each shift and ensures money transfer to the main Cage.
• Assists the Sports book Manager in working with the Marketing department to administer programs & promotions.
• Investigates if Sports book patrons are wagering in an unethical or irregular manner or if Sports book Team Members are working in an unethical or irregular manner; reports the findings appropriately.
• Ensures Sports book cleanliness and proper working conditions of equipment.
• Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system.
• Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML
• Issues complementary to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
• Perform the duties and responsibilities associated with the Indiana Gaming Commission Statewide Voluntary Self-Exclusion Program.
• Responsible for maintaining work area supplies and keeps areas clean, secure, and well maintained.
• Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand and walk for prolonged periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees. Directly leads Ticket Writers in the Department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to learn multiple gaming software applications. Ability to learn software applications quickly.

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.