Dispute Resolution Specialist Sr

The Credit Bureau Disputes Department’s primary responsibility is to research and respond to credit reporting disputes. Key responsibilities for the Senior Dispute Resolution Specialist include researching, resolving and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal, regulatory, etc.), taking inbound customer phone calls regarding credit reporting disputes, and entering information into the Credit Bureau Dispute database.

The Senior Dispute Resolution Specialist can perform all tasks and responsibilities efficiently and consistently.

• Answer/Resolve Credit Bureau disputes proficiently by following department policies and procedure Exceed department productivity standards, while maintaining a high level of quality
• Enter data into dispute database
• Provide high quality customer service when handling inbound phone calls from internal and external customers and from centralized departments and branch network.
• Performs all other duties as assigned by Management
• Provide peer coaching on best practices, where appropriate
• Actively participates in team meetings
• Maintains appropriate position documentation

• High School diploma / GED or higher
• 2 year or more customer service or related business experience
• Ability to manage multiple responsibilities, while adhering to the department’s productivity and quality standards
• Strong problem-solving skills and the ability to work productively in a team environment
• Ability to understand and interpret customer disputes, questions and requests
• Maintain a professional demeanor
• Basic computer processing knowledge

Location:
Evansville, IN - Hybrid

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)