Customer Service Associate Sewing Room

Evansville, 300 North Green River Road, Evansville, Indiana, United States of America

Alterations Customer Service Representative (CSR)

The Alterations CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reporting to the Store Manager. The role includes welcoming customers, managing appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

• Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person, using excellent phone skills and resolving conflicts.
• Use all systems to manage customer flow and deliver a five‑star customer experience.
• Meet service vows including Prepare, Welcome, Meet Needs & Be There for all customers, performing all operational tasks and meeting emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store’s Five‑Star Customer Service achievement.
• Proactively address customer concerns with confidence, escalating when necessary and partnering with leadership.
• Communicate how alterations can enhance a dress for the customer’s event.
• Promote all alterations services and personalization options.
• Maintain store‑standards: cleanliness, organization, promotional readiness, and store recovery.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort alterations customers to and from appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality‑control guidelines and inspect all garments before final delivery.
• Build long‑term relationships to exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick‑ups, and first‑quality standards for all merchandise.
• Support cash wrap behaviors and process transactions accurately.
• Seek assistance from the Alterations Manager to resolve issues the CSR cannot resolve.
• Maintain a clean and well‑organized alterations room.
• Perform duties and tasks assigned by store management.

• Occasionally stand, walk, sit, and use hands and arms to reach for tools; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and lift up to 10 pounds.
• Perform manual tasks such as using POS terminals, counting money, steaming garments, and using computers and phones for extended periods.
• Have adequate vision for close and distant tasks, including reading and using electronic devices.

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Referral Incentive Program
• Generous Dream Maker Discount after first pay period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (Met Life Hyatt Legal Plans)
• Pet Insurance

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process.

Our mission at David’s Bridal is to embrace diversity, equity, and inclusion. We build a workforce that reflects the customers we serve and celebrate all forms of diversity.