Event Support Supervisor

Title: Event Support Supervisor

Division: University Marketing and Communications

Department: Special Events and Scheduling

FLSA Status: Non-Exempt

Salary Range: Grade 7: $16.02/hour

EEO Job Group: 5 E5

Experienced event operations professional with expertise in coordinating and executing meetings and events in multi-use event spaces. Skilled in supervising and training student staff, managing event logistics and ensuring seamless setup, operation, and tear down of events. Proficient in audio‑visual support, vendor coordination, facility operations, ADA compliance, safety procedures and customer service. Demonstrated ability to collaborate across departments, maintain event equipment and inventories, enforce university policies and respond effectively to operational and emergency situations while delivering a positive guest experience.

• Provide daily logistical execution and technical operations of events and meetings held in the USI University Center, Performance Center Dunn Lobby, and Griffin Center, ensuring setup, equipment, vendor coordination, and all related services are on schedule and running smoothly.
• Assist Manager of Special Events with hiring, training, mentoring, scheduling, supervising, and evaluating 10‑12 part‑time student workers, offering guidance and direction for the efficient and effective delivery of services, aligned with university policies and procedures.
• Supervise the 10‑12 part‑time student workers; generate daily event reports and meet with Manager of Special Events and scheduled student workers to discuss the event schedule for the day and plan for successful set up, event management, and tear down for each event. Facilitate daily update of electronic monitor in University Center with accurate event information.
• Work with Manager of Special Events on development and implementation of annual and ongoing training of 10‑12 part‑time student worker team members on specific event guidelines established by the Director and Associate Director of Special Events and Scheduling. Empower student workers with knowledge and skills to work independently during evenings and weekends when full‑time staff are not present. Training includes effective facility setup, ADA standards, and equipment operations, including lighting, audio‑visual and sound systems.
  
  Advise best practices for customer service; greet clients and vendors prior to events and remain available during the event to respond to urgent needs and ensure a positive experience.
• Provide audio‑visual support and solutions as needed for events, including but not limited to setting up equipment to project presentations, virtual meetings, microphones and music on house sound system. Assist Manager of Special Events with updating and maintaining manuals on use of audio‑visual equipment in all event spaces in University Center, Performance Center Dunn Lobby and Griffin Center. Collaborate with USI IT Technical Services staff on equipment improvements.
• Collaborate with USI Public Safety Parking to complete arrangements for reserved parking spaces on campus. Assist Manager of Special Events with event‑related shuttle operations when needed, including vehicle management and ensuring staff have completed all USI required driver and safety training to operate University vehicles.
• Work with Manager of Special Events to conduct and maintain an accurate inventory of all Special Events and Scheduling audio‑visual equipment, event supplies, furnishings, and signage twice per year.
• Understand, communicate, and enforce University Handbook policies pertaining to the use of campus space for events and activities. Communicate needs for policies or policy changes to Special Events and Scheduling Director and Associate Director.
• Ensure the implementation of all policies and procedures relevant to guest safety, including communication of relevant emergency information to building occupants in the event of emergency evacuation and shelter‑in‑place situations. Confirm room set‑ups comply with ADA guidelines and strictly adhere to fire code regulations. Maintain proper emergency and event signage in appropriate…